IT Technical Support Technician - 100% On-site

Who are we: Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems. We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers. With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates. Neotalent, the responsive people. Find out more about us at http://www.neotalent.pt.Role Overview: We are looking for an IT Technical Support Technician to join one of our biggest clients, a global financial services group with a strong presence in Portugal, supporting thousands of users across multiple business units. If you are looking for an opportunity to provide hands-on IT support in a dynamic and large-scale environment, and contribute to the smooth operation of a high-impact technical support team, we have the ideal project for your career. Come energize your future with us! Location: Offices in Lisbon (100% on-site)What you will do: • Provide in-person, face-to-face IT support in a large-scale end-user environment (12k users) • Deliver remote and on-desk/field support services • Follow procedures and manage tickets efficiently • Handle warehouse logistics, stock control, and back-office tasksWhat you are like: • Proven experience as a help desk technician or customer support role (3–6 years) • Strong customer service orientation and excellent communication skills • Solid understanding of Microsoft Active Directory, Azure, Intune • Skilled in troubleshooting, problem-solving, and critical thinking • Comfortable with Microsoft technologies (Windows, Office, collaborative tools) • Experience with Cisco video conferencing equipment (L1 support) • Hands-on support for end-user hardware (laptops, screens, docking stations, smartpass, etc.) • Awareness of IT and Cyber Security principles in corporate environments • Good understanding of Apple devices and other tech products • Fluent in English (able to maintain and elaborate a conversation)Why join us: • Work on challenging projects for big clients • Learn more about emerging technologies • Possibility of working remotely • Design your career plan • Access to continuous training and certifications • Evolve through our internal mobility program • … and much more!