IT Technician

Job DescriptionJoin Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.Job ResponsibilitiesThis role is expected to be able to resolve the following technical issues with little or no assistance:Workstation operating system issues of any kind.Printer issues of any kind.Standard business application (Office, etc.) issues of any kind.Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.Basic networking troubleshooting related to desktop connectivity.Answer incoming Quick Fix calls from clients.Job QualificationsWilling to work full-time on-site, either at the company office or client locations as required.Experience with Windows and Mac OS troubleshooting.Prior experience in Helpdesk support or a similar role.Skilled in application troubleshooting, PC deployments/imaging, and user profile management.Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.Experience with Managed Service Providers (MSPs) is highly desirable.Valid driver's license, vehicle insurance, and access to a vehicle for client visits.Job KPIsUtilization: The percentage of time that you are on the clock and billing time to client ticketsCSAT: Scores filled out by clients using the rating system in ticketsQuality Score: Assessments performed by the training and quality team.First-touch closed: Each ticket that is completed with only one time entry contributes to this numberCompensationPay rate ranges from $19.51/hour up to $27.79/hour and may vary by experience and location.BenefitsMedical Insurance PlanDental & VisionLife Insurance Disability CoveragePaid Time Off (starts at 15 days per year)Maternity/Paternity LeavePaid US HolidayRetirement PlanSalary Advancement/LoanHealth & Wellness ProgramCompany-paid training and certificationSupplemental Life Insurance (Employee-paid)Supplemental Health Plans (Employee-paid)