IT Technician Support Specialist

Are you a tech enthusiast who loves solving problems and keeping systems running smoothly? We’re looking for a skilled and motivated IT Technician Support Specialist to join our dynamic team! In this role, you’ll be the go-to expert for technical support, ensuring that our systems, hardware, and software operate efficiently to keep our organization connected and productive.As an IT Technician Support Specialist, you’ll provide hands-on support for end-users, manage IT equipment, and troubleshoot technical issues with professionalism and efficiency. You’ll also play a key role in maintaining our IT infrastructure, supporting system upgrades, and ensuring compliance with internal security standards. This is the perfect opportunity for someone who thrives in a fast-paced environment and enjoys combining technical know-how with exceptional service.What You’ll Do:Provide first and second-level support for hardware, software, and network-related issuesTroubleshoot and resolve IT incidents via phone, email, and remote access toolsSet up, configure, and maintain computers, mobile devices, and peripheralsManage IT assets, software licenses, and inventory recordsAssist in system upgrades, software installations, and network maintenanceCollaborate with IT and cross-functional teams to identify and implement process improvementsDocument support activities and contribute to technical knowledge basesWhat We’re Looking For:2+ years of experience in IT support, helpdesk, or system administrationStrong understanding of Windows/macOS systems, Microsoft 365, and networking basicsExperience with ticketing systems and remote support toolsExcellent troubleshooting, analytical, and communication skillsA proactive and service-oriented mindset with strong attention to detailRelevant certifications (CompTIA A+, Microsoft, or ITIL) are a plusWhy Join Us:🌍 Flexible work setup — hybrid or remote options available💼 Collaborative, innovative, and supportive team environment🚀 Opportunities for professional development and career advancement💡 Exposure to a wide range of technologies and IT projects💰 Competitive salary, benefits, and performance-based incentivesIf you’re ready to make an impact, deliver world-class technical support, and grow your career in IT, we’d love to hear from you! 👉 Apply now or reach out directly to learn more.