IT-Techniker

Job Openings: On-Site Support leadLocation: Munich, GermanyAbout us:Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same: Everyone deserves a chance to grow!One of our clients is a well-known international company. For this client we are looking for a well-organized, ambitious.General Requirements:Valid Class B Driver’s License – Mandatory.Willingness to Travel – Up to 4 hours daily to client locations.Language Proficiency – Professional fluency in both German and English (C1 level).Experience – Prior experience in a customer-facing end-user support role (e.g., Helpdesk Technician, Desktop Support Specialist).Technical Knowledge:Familiarity with EUC (End-User Computing) environments.Experience with software and operating system installations and support.Solid understanding of Microsoft products and competing solutions.Problem-Solving Skills – Ability to resolve incidents, fulfill requests, and manage changes within defined SLA guidelines.Key Responsibilities:Maintain applications, operating systems, and PC hardware components.Resolve incidents in accordance with defined Service Level Agreements.Provide end-user support on-sitePerform software staging, including preparation, installation, and configuration.Handle logistics, manage inventory, and deliver equipment and services.Additional Requirements for Team Lead Role:Performance & Attrition Management – Proactively identify risks, implement corrective actions, and ensure team targets are met.Coaching & Feedback – Continuously develop team members through regular feedback, targeted support, and clear communication.By applying for this job posting using LinkedIn Easy Apply you confirm that you have gone through the Infosys privacy notice https://globalcareers.infosysbpm.com/infosysbpm/privacy-notice#germany