IT-tekniker

Responsibilities:Provide 8*5 multilingual IT support (via phone, email, chat, portal) to global end-users.Handle incidents and service requests related to hardware, software, M365, printing, and network access.Support user provisioning, password resets, group management, and account unlocks across Active Directory and Microsoft 365.Ensure all issues are logged and resolved within defined SLAs using tools like ServiceNow.Perform first-call resolution or timely escalation to L2/L3 teams.Maintain high customer satisfaction, professional communication, and structured updates during incident lifecycle.Participate in shift operations, team huddles, and continuous service improvements (CSIs).Adhere to knowledge articles and SOPs, raise documentation gaps in QA/KM.Required Skills:Hands-on with ticketing tools, ITIL-based service desk operations.Familiarity with remote access tools, Active Directory, and M365 troubleshooting.