Italian+English speaking Customer Support Agent

Join our fast-growing company as an Italian+English-speaking Customer Support Agent for our client. Your role is to provide excellent support, share product knowledge, and ensure customers have a positive experience with the beauty brand.It is a remote full-time position!Schedule:There are 3 possible shifts (working days):Sun-Thur or Thur-Mon or Mon-FroThere are 2 possible shifts (working hours):7AM - 4PM CET or 9AM - 6PM CETStarting date : 5th of NovemberAt Mindy-Support, you have a great opportunity to get:Experience in the international company working with people around the globe;Compensation – 800 USD/month during the probation period (2 months),After probation : 800 USD + up to 100 USD KPI bonusTraining will be provided by the company and the client;Management attention, support and motivation.100% remote work;20 paid days of vacations and 10 days of sick leave per year;Your Responsibilities- Answer betwen 35-100 tickets/day (email only, no calls or chats);- Work with Zowie and other internal CRM platforms;- Study and apply product knowledge to recommend, obtain or sell items based onunderstanding of the customers’ needs- Manage users’ accounts;- Perform other related CS tasks;- Report to senior management.You are our perfect candidate if you have:English B2: good written English skills (writes freely with no mistakes)Italian C1 (writes freely with no mistakes)Experience in makeup/cosmetics/skincare/wellness (professional or hobby).Experience in customer support field 1+ yearEnergetic and positive team playerStrong problem-solving mindsetPassionate about beauty products (confident when discussing, recommending, or advising customers)Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support. We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.We will be glad to welcome you to our team. Grow your career with Mindy-Support!