Italian-speaking Customer Service Agent (FedEx Project)

About The RoleWe are hiring Italian-speaking Customer Service Agents to support a major logistics project. This is a fully remote position based in Greece, offering stability, training, and performance-based rewards.You will assist Italian customers with shipment inquiries, delivery updates, and general support, ensuring a smooth experience aligned with project standards.ResponsibilitiesProvide customer support via phone, email, or chat in Italian. Assist with shipment tracking, delivery information, and issue resolution. Ensure a high-quality customer experience consistent with brand guidelines. Collaborate with internal teams to follow up on customer cases. Salary & Benefits Monthly salary: 1,100€ gross Performance bonus: Up to 15% of monthly salary Salary increase: Raises to 1,150 € gross after 36 months ️ Remote work: Full-time Work-At-Home-Agent (WAHA) option Relocation package (for EU candidates relocating to Greece):2 weeks hotel accommodation Flight ticket (within EU) Airport pick-up Real estate agency fee covered RequirementsNative/fluent Italian Good command of English Ability to work from home independently and reliably Strong problem-solving and customer service orientation EU passport or residence permit Working ScheduleFull-time, Monday to Friday Rotative shifts between 08:00-21:00 8 hours per day + breaks Contract TypeFull-time Remote (based in Greece) Why Join Us?Long-term stable project Fully remote setup Clear career progression Multicultural and supportive team