Italian-Speaking Customer Service Representative - On-site, Porto

Are you a fluent Italian speaker looking for an exciting career opportunity in a beautiful and vibrant European city? Join our dedicated team in Porto, Portugal, and play a crucial role in supporting healthcare professionals using life-saving medical devices. We are looking for highly motivated and customer-focused individuals to provide exceptional service and technical support. This is a unique chance to start or grow your career in the booming medical technology sector.Key ResponsibilitiesFirst-Line Support: Act as the primary point of contact for Italian-speaking customers, including doctors, nurses, and hospital staff, regarding inquiries, technical issues, and troubleshooting of medical devices.Problem Resolution: Diagnose and resolve basic to intermediate technical problems related to hardware, software, and device operation, primarily over the phone, email, and chat.Information Management: Accurately document all customer interactions, technical details, and troubleshooting steps in the Customer Relationship Management (CRM) system.Escalation: Identify complex or critical issues and accurately escalate them to specialized technical teams when necessary.Product Knowledge: Participate in continuous training to maintain a high level of expertise on the designated medical devices and related support processes.Compliance: Adhere strictly to company policies, regulatory requirements (including quality standards), and data protection guidelines relevant to the medical devices industry.What We Are Looking For:Language Fluency: Native or near-native proficiency in Italian (C2 level), both written and spoken.English Proficiency: B2 level in English (required for internal communication, training, and documentation).Location Commitment: Commitment to working on-site in Porto, Portugal.Availability: Willingness to work in a 24/7 rotational shift system as detailed below.Good to Have:Prior experience in a Customer Service, Technical Support, or Call Center environment. (Not mandatory, full training will be provided)Experience or interest in the Healthcare, Medical Devices, or Technology sectors.Strong empathy, patience, and a genuine desire to help customers.Work Schedule Details:This project operates 24 hours a day, 7 days a week, and requires full flexibility from all team members:Shifts: Rotational shifts covering Monday to Sunday (24/7).Days Off: Two (2) rotational days off per week.Night Shift: The overall schedule includes occasional Night Shifts (22:00 to 07:00). Due to a small night-shift team, you may be required to cover this schedule periodically during the month. Candidates must be aware of and comfortable with this 24/7 rotation.What We Offer:Competitive Compensation: Attractive base salary supplemented by attendance and signing bonuses.Financial Support: Meal Allowance and Transport Allowance.Well-being: Comprehensive Health Insurance coverage.Career Growth: Clear path for career development and professional growth within a global company.Work Environment: All necessary equipment will be provided by the company.Relocation Package:To ensure a smooth transition to your new home in Porto, we offer a robust relocation package:Flight Reimbursement: Reimbursement of your flight tickets to Portugal.Temporary Accommodation: Temporary accommodation for 28 days upon arrival.How To ApplyIf you are ready to use your Italian language skills in a meaningful role within the medical sector and embrace the exciting life in Porto, we encourage you to apply today!Would you like me to create a concise version of this job description for a job board advertisement?