Italian-Speaking Customer Support Specialist

About the RoleWe are looking for fluent Italian-speaking Customer Support Specialists to join our Customer Support Team in Athens, Thessaloniki and Rhodes offices.This role requires excellent communication skills in Italian (fluent level), as you will be in daily contact with Italian-speaking clients. Strong command of Greek and English is also required. You will play a key role in providing first-class support and engagement to our clients - hoteliers and accommodation providers - helping them use our products efficiently and effectively. Ideal candidates are customer-centric, courteous, positive, and detail-oriented, with strong problem-solving and organizational skills.Key ResponsibilitiesIn this role, you will:Respond to clients’ questions and requests through web-based tools, chat, and phone calls.Communicate fluently and professionally with Italian speaking clients.Capture customer feedback and generate tickets for actions, improvements, or bugs.Organize and conduct product demonstrations, when needed.Assist in the development and optimization of customer engagement processes and tools.Stay up-to-date with international customer support trends in the travel tech industry.Collaborate cross-functionally to ensure client satisfaction and meet performance targets.Work efficiently in a fast-paced, dynamic environment.If you love helping people, enjoy communicating with customers, and are passionate about technology and the travel industry, we’d love to hear from you!RequirementsFluent-level proficiency in Italian (mandatory).Excellent command of Greek and English (both written and spoken).Previous experience in a customer support or client-facing role.A background in tourism or technology—through studies or hotel work—is helpful, but not required; we provide full training.Very good computer skills and comfort with modern digital tools.Good communication skills, attention to detail, and an organised approach to work.A positive, team-oriented attitude and a desire to grow within a tech-focused environment.BenefitsCompetitive compensation scheme.Ongoing professional development and training opportunities.Collaborative and supportive work environment.All applications will be considered under the terms and conditions of confidentiality in accordance with the regulations of personal data protection.