Italian Speaking Remote Support Specialist

Mercier Consultancy is excited to invite applications for the position of Italian Speaking Remote Support Specialist! In this fully remote role, you will be essential in delivering exceptional support to our Italian-speaking clients, helping them navigate our products and resolving any issues they may face.As a Remote Support Specialist, you will communicate with clients via phone, email, and chat, providing timely solutions and knowledgeable guidance. Your fluency in Italian will play a pivotal role in ensuring client satisfaction and fostering positive relationships.ResponsibilitiesDeliver remote support to Italian-speaking clients through various communication channelsTroubleshoot and resolve technical issues efficiently and accuratelyDocument client interactions and support cases in our CRM systemAssist clients in understanding product features and improve their experienceCollaborate with colleagues to address more complex inquiries as neededGather client feedback to inform service improvementsEngage in training sessions to stay current on product knowledgeRequirementsFluency in Italian and English, both written and verbalStrong customer service skills and a dedication to client satisfactionExperience in customer support or technical assistance is preferredExcellent problem-solving skills and attention to detailAbility to work independently in a remote work environmentWillingness to learn new technologies and toolsProficiency in customer support software and platforms is a plusBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelAnd More...