ITSM Implementation Project Manager for ITIL and BMC Helix Implementation Projectt Platform

Role DescriptionThe ITSM Implementation Project Manager (ITSM-PM) is the leader responsible for implementing a crucial ITSM management platform based on common ITIL processes. The ITSM-PM will oversee the implementation of a roadmap, which encompasses a series of interdependent initiatives and core deliverablesRole ObjectivesThe ITSM-PM will drive execution activities and be a strong leader for the engaged project roles. The ideal candidate will manage several technical initiatives and deliverables across the client's organization. Additionally, the ITSM-PM will implement the ITSM platform and ITIL implementation roadmap according to a concrete and executable plan, ensuring that expected goals are met.We expect the candidate to work with minimal supervision in an agile environment, collaborating with cross-functional product/platform teams, including process managers, product owners, project managers, architects, engineers, and business leaders at the mid-level.Regular Tasks and Key ResponsibilitiesTake ownership and leadership in project planning and execution.Recognize stakeholder structures and proactively manage their expectations.Coordinate between initiatives and key deliverables to enhance execution effectiveness.Drive the project agenda with full engagement from all involved roles.Proactively manage opportunities, risks, and issues at the project level.Initiate pre-studies to determine the scope, impediments, solution architectures, and implementation strategies for in-scope deliverables.Collaborate effectively with various roles within the customer’s technology landscape, such as technology consultants and advisors, enterprise and solution architects, tech leads, and other technical project managers.Partner with senior stakeholders, including Product Owners, Process Owners, Business IT Owners, and Architects, to ensure project alignment with their investment plans and technology strategies.Ensure alignment between the project and product teams with technology strategy goals, the project roadmap, and governance policies.Professional AttributesAt least seven years of experience as an IT Project Manager.Experience in the field of BMC Helix platform.Experience in ITSM, ITOM, and CMDB and practical knowledge of ITIL is an advantage.Ability to manage multiple initiatives simultaneously with a team of direct reports.Strong focus on product operationalization and execution, with a proven track record of achievements.Proactive approach to managing risks, with strong skills for solving issues and removing impediments.Candidates with creativity and an entrepreneurial mindset are preferred to drive successful execution.Understanding or experience in IT application management and IT and Network architecture is beneficial.Practical experience in agile methodologies at scale is very helpful.Fluent English at the C1 level is a must.EducationBachelor’s degree in business, Engineering, or related field.Agile skills and project management certifications such as SAFe, SCRUM, PMP, or PRINCE would be advantageous.Understanding the IT technology stack and IT project management is helpful for effective leadership.Ways of WorkingWorking Hours: Full-timeLocation: Remote (within the EU) with possible travel to client locations in Scandinavia and Eastern Europe.Engagement Format: Contract, EmploymentSalaryTo be discussedRecruitment informationEngagement in the customer organization begins in 2025.A candidate selection is planned in July to facilitate a smooth transition to a TPM role at the customer organization..The customer is a global ICT organization with offices and operations in Scandinavia