ITSM Specialist

We are looking for…We're seeking an experienced Service Manager to join the IT Control & Service Management (ITC&SM) team. You will be based in the Amsterdam office and work in an Agile setting alongside a culturally diverse, global team spanning APAC, Amsterdam, and Chicago. This role is vital for ensuring the availability of reliable, high-performing systems and applications in the clearing and risk management domain by continuously working towards robust IT Service Management processes and tools. Outcomes of the projectThe main goal is to deliver value to business partners, aiming for stakeholder satisfaction, by supporting multiple processes across the ITSM team.Specifically, the project outcomes include:Aligning the ITSM process, reports, and controls to established standards and policies.Reviewing ITSM processes to assess their alignment with standards and policies.Supporting the ITSM capability owners with roadmaps and automation where applicable.About the roleAs a Service Manager you are responsible for supporting multiple IT Service Management processes. This position is part of the IT Control & Service Management team (ITC&SM), which also liaises with global counterparts. You will also be supporting hybrid working environments. ResponsibilitiesYou will:Support the IT Service Management team across various ITSM processes by acting as a back-up as needed.Liaise with various IT teams globally related to ITSM topics.Create and deliver presentations on various ITSM topics to stakeholders and committees (as needed).Collaborate and cooperate with IT teams and individuals across the globe on various initiatives, projects, and tasks.Manage stakeholders.Take ownership of allocated tasks and follow through to completion. Who are you?ProfileYou have a nature that drives you to take the lead and act in the driver seat, rather than waiting for instructions. You are able to work in a self-managing way and possess strong interpersonal skills (empathy, listening, communication, collaboration, assertiveness, and tenacity). You are also capable of effectively communicating with all levels of an organization, including senior management and stakeholders. Experience7 to 10 years of working experience in an IT environment.Must have demonstrable experience with ITSM processes including Incident, Problem, Change, and Asset Management.Must have demonstrable experience with the use of ITSM modules of the IT Service Management tool, specifically ServiceNow.An (IT related) bachelor's/master's degree or equivalent degree/experience is required.Relevant knowledge of IT Service Management tools and processes.ITIL v4 certification is preferred.Knowledge of the NIST framework is preferred.