Japan - Kiehl's CX Specialist (LUXE)

Key Job Accountabilities 主要職務You will be responsible for enhancing customer engagement and increasing brand desirability, and achieving ambitious business objectives. Develop a customer-centric approach and design seamless and engaging online + offline initiatives across all channels. Lead CX-related projects, introducing the latest technologies, trends and competitor's benchmark. Plan optimized communication initiatives for different customer segments based on customer data. Implement interactive CX campaigns and CX communications (LINE & scenario eDMs) to contribute to the growth of a brand. Supervise official LINE account from strategic planning to execution. Set clear KPIs and regularly monitor and analyze progress. Asset Management : Creative direction and quality check Cross-functional Collaboration: Share project plans, progress, challenges, and achievements with relevant departments.Must Have Aspects 必須項目Curious About Customer Experiences With Logical And Analytical Approaches. Strong customer-centric mindset and ability to think and act from the customer's perspectives. Experience in managing LINE official account. Analytical skills with an ability to clearly translate results into actionable insights. Proven practical experience in CX within a B2C industry. Strong project management abilities especially focused on enhancing customer experience. Experience in event management. Native in Japanese. English proficiency required for reading and writing. Strong passion for the cosmetics and beauty industry.Preferred Qualification 希望項目 FMCG (not necessarily from cosmetic business) background CX related background