Company DescriptionWe’re a thriving electrical services business based in Nedlands, servicing residential, commercial, and light industrial clients across Perth. With a team of skilled electricians on the road, we pride ourselves on delivering friendly, high-quality and reliable service — and we’re looking for an experienced Office Manager to help keep everything running smoothly behind the scenes. Role DescriptionAs our Office Manager, you’ll be the backbone of our operations — working closely with the business owner and operations team coordinating schedules, supporting the field team, liaising with customers, and keeping admin, compliance and general bookkeeping in check.
This is a key role in the business, with the opportunity to shape systems and processes as we scale.
Key Responsibilities Operations & Scheduling Coordinate job bookings with customersManage and adjust the daily/weekly schedule of electricians and apprenticesMonitor job progress and ensure job cards are completed in ServiceM8Handle rebookings, delays, and last-minute changes efficientlyCustomer CommunicationAnswer phone calls, emails, and online inquiriesProvide quotes for small jobs (or prep for estimators)Send out job confirmations and remindersManage customer feedback and complaints professionallyFinance Support Invoicing and progress claimsSupplier PO matching and invoice entryPayroll timesheet collectionChasing unpaid invoicesProcess warranty claims or supplier returnsProcurement & Inventory Order and track materials for upcoming jobsMaintain stock levels for vans and office suppliesManage tool registers and PPE trackingReporting & Support to Owner / Operations Manager Provide weekly reports:
job status, quote pipeline, overdue invoicesMaintain KPIs: job turnaround time, staff billable hours, etc. Help with onboarding new staff: uniforms, logins, inductionsAbout YouWe’re looking for someone who’s proactive, organised, and experienced in trade-based office environments. You’ll be great at juggling tasks, confident dealing with clients and tradies, and not afraid to take ownership of the office. To be successful, you’ll have: Experience in a similar admin/office management role in the electrical, plumbing or construction industryStrong knowledge of job management platforms (ServiceM8, simPRO, AroFlo, etc.
)Proficiency in Xero (or similar accounting software)Excellent time management and communication skillsA proactive attitude with the ability to work independentlyKnowledge of the electrical service industry (advantageous but not essential)What We OfferA full-time, long-term opportunity in a growing businessNedlands office location with on-site parkingSupportive, no-nonsense team cultureThe chance to improve systems and make the role your ownCompetitive salary based on experienceHow to ApplyIf you’re ready to step into a key role in a fast-paced, friendly trade business — we’d love to hear from you.
Click Apply Now, or email your resume and a brief cover letter to jake@jgroupwa. com.
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