Jira Administrator

DescriptionRia Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.About This RoleThis position is part of the Information and Technology organization, and is a full-time, permanent, hybrid/remote position. Working in a collaborative, fast-paced environment, the Global Atlassian Administrator will oversee our Euronet subscription for all entities and users. As part of a Global Administrator team, ideal candidates will be responsible for supporting and managing our entire Atlassian ecosystem (Jira Software, Confluence, and other products) and work with multi-disciplinary teams across our organization to improve performance and stability of our sites.Roles & ResponsibilitiesAdministrate Atlassian products across all Euronet entities.Provide support and advanced troubleshooting to all Euronet entities.Maintain, administer, upgrade, and enhance JIRA and integrations with other tools or plugins.Perform regular site cleanup activities following Atlassian’s best practices.Partner with cross-functional teams to design and implement complex solutions.Develop and maintain templates, complex workflows including project workflows, screen schemes, permission scheme and notification schemes.Manage user and groups permission based on the needs of projects, teams or products.Develop training materials and deliver training to power users, product owners or specific audiences.Document product configuration, policies and processes adopted across all Euronet entities.Generate subscription and support related reports (license usage, instance audit, support requests)Be a trusted escalation point for our services team, customers, partners and Atlassian representatives.Position Requirements+3 Years of Experience as Atlassian Administrator in a large, multi-methodology organization (Cloud environment preferred)Understanding of Software Development Lifecycle (SDLC)Understanding of Project Management methodologies (Agile/Scrum/Waterfall)Understanding of Microsoft Solutions including but not limited to Active Directory, Azure DevOps, GitHub, SQLUnderstanding of Web Technologies (Cloud/Amazon Web Services, HTML, CSS)Script Development using Atlassian REST API, Webhooks and (PowerShell, Forge, Curl, JS)Experience managing multiple sites (or servers), sandbox environments and their data residency.Atlassian Certification (ACP-120, ACP-620 or similar) preferredExperience with data migrations for both server -> cloud and cloud -> cloudUnderstand ITIL support framework to ensure strong understanding of processes.Ability to Plan, Coordinate, multitask with a strong attention to detail.English language: Excellent written and verbal communication skills.Perks & BenefitsLife insurancePartial Medical insuranceTuition AssistanceEmployee Stock Purchase PlanGrowth OpportunitiesRia Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Check out our website to learn more about the company at:http://www.riamoneytransfer.com/The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.