Job Advertisement Client Relations Assistant – Order keying in (Head Office)

KenyaJob Advertisement Client Relations Assistant – Order keying in (Head Office)OrganizationMission for Essential Drugs and SuppliesPosted 27 Oct 2025 Closing date 5 Nov 2025Mission for Essential Drugs and Supplies (MEDS) is a faith-based health solutions provider founded by an ecumenical partnership of the Kenya Conference of Catholic Bishops (KCCB) and the Christian Health Association of Kenya (CHAK). The Organization’s core mandate is to provide reliable and affordable Health Products and Technologies, Quality Assurance and Health Systems Strengthening Services. MEDS was established in 1986 and serves clients spread throughout Kenya, other regions in Africa and beyond.The position will report to the Client Relations Supervisor and will be responsible for handling order keying, addressing client needs and concerns, and ensuring accurate and timely order processing to enhance overall satisfaction and foster client retentionKey ResponsibilitiesInput booked orders into the Syspro ERP system for accurate packing and processingRespond to inquiries handle all client communications promptly and professionally to address inquiries, issues, and requests for customer satisfactionDocument and process telephone orders efficiently to support effective order managementCancel client orders as needed to streamline order processing and enhance efficiencySeparate narcotics orders from regular orders for proper booking and handlingConvert quotations into sales orders upon client confirmation to facilitate order fulfilmentCommunicate order progress, stock availability, and alternatives to clients to ensure their satisfactionInitiate requests for debit and credit notes to correct transactions on sales ordersRelease and cancel backorders as applicable to manage order fulfilment and customer expectationsMonitor client satisfaction by continuously collecting and analysing feedback to drive improvementsReceive and direct clients and visitors to appropriate service points to meet their needsMaintain cleanliness and organization of the front office to uphold a positive corporate imageJob RequirementsDiploma in Pharmacy or Nursing or Clinical Medicine or Medical Laboratory or Public Health, or any health-related field.At least one year of experience relevant experienceTechnical competencies; Proficiency in any ERP system; knowledge of Microsoft packages; knowledge of pharmaceutical and medical supplies; communication, problem solving and analytical skillsBehavioural attributes: high level of integrity, interpersonal relations, self-driven and keen to detailsIf you fit the profile of this position, please submit your application providing the following MANDATORY requirement:Detailed CV stating your current position and salary, expected salary, telephone number and email addressCopy of National Identity CardHow to applySTEPSClick the link: https://jobs.faidihr.com/Apply and SubmitNote: This position is open to local hires only. Late applications will not be considered, and only short-listed applicants will be contacted.Job detailsCountryKenyaSourceMission for Essential Drugs and SuppliesTypeJobCareer categoryAdministration/FinanceYears of experience0-2 yearsShare Share this on Facebook Share this on X Post this on LinkedIn