Join Our Dutch Customer Support Team in Bulgaria - Paid Relocation Included

Mercier Consultancy MD invites you to join our Dutch Customer Support Team in Bulgaria, with paid relocation included! This opportunity is perfect for those eager to immerse themselves in a new culture while providing outstanding service to our Dutch-speaking clients. As a vital member of our team, you will ensure that every customer interaction is positive and efficient.Key ResponsibilitiesProvide exceptional customer service to Dutch-speaking clients through various channels such as phone, email, and live chatAddress customer inquiries regarding products, services, and account issues promptly and professionallyManage and resolve customer complaints while maintaining a high level of customer satisfactionDocument all customer interactions accurately in our CRM system and suggest improvements where neededWork collaboratively with cross-functional teams to solve complex issues and enhance the overall customer experienceStay updated on product knowledge, policies, and industry trends to provide informed supportRequirementsFluency in Dutch (oral and written) is required; proficiency in English is an advantageExperience in customer support or related roles is preferredStrong communication skills with the ability to build rapport with customersExcellent problem-solving abilities and a proactive approach to managing customer issuesFamiliarity with CRM software and online communication tools is beneficialAbility to thrive in a remote work environment and manage time effectivelyWillingness to relocate to Bulgaria with relocation assistance providedBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageMonthly Performance BonusFully Paid TrainingHealth InsuranceAnd Much More..