Jr. Call Center Representative

Job DescriptionJob Summary – Call Center Representative will be responsible for performing written and verbal verification of employment. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.Position OverviewProcessing the allocated files for:Verification of Employment- by calling the borrowers Employers and verifying their employment details provided to the client.Evidence of Insurance- by calling Insurance Agencies to get the Hazard Insurance policy updatedPayoff Demand- by calling other lenders to get an updated payoff statement for the borrower’s previous loan.Essential Job FunctionsProcessing the allocated files for Verification of Employment/Evidence of Insurance/Payoff DemandFaxing Authorization formsReceiving inbound callsMeeting same day turn timesData Entry, outbound calls, receiving inbound call.Accurately verify employment history for borrowers by following all policies and proceduresAnalyze data to spot anomalies with the returned verifications.Respond to incoming calls and e-requests timely and accuratelyMake outbound calls as necessaryMeet productivity and quality goals set by the department.Follows all workflows and appropriately document orders.Provides timely and accurate information to incoming customer calls/electronic requests.Assists other team members as needed.Participates in skills training, as requested.Adheres to, and maintains compliance with, all Federal, State, and local laws and Universal policies and procedures.Ensures safety and confidentiality of Employees, property, and data.Performs other related duties as required and assigned.RequirementsExcellent written and verbal communication skills and ability to articulate complex issueCustomer Service, Computer Skills, Time ManagementExperience in US mortgage domain preferredDetail oriented and excellent organizational skillsQuick learner to keep up with the fast paced mortgage industryAble to prioritize multiple tasks and manage timeProblem-solver with strong analytical skillsAdheres to directives, procedures, and standardsAbility to work in a paperless environmentComputer proficiency including Microsoft Office Product SuiteCandidates must be available to work outside of normal business hours when necessaryFlexible to work in night shifts and weekendsAbout MphasisMphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.