Jr. Executive (Customer Service) - (For Adzi Trims Ltd.) - Job ID - 1418783

Adzi Trims Ltd. is looking for Jr. Executive (Customer Service)Job Description / ResponsibilityJob Location: Dautia, Kalampur, Dhamrai, Dhaka.Preference Area: Savar, Nabinagar, Dhamrai, and Kalampur.Responsibilities:Responding to customer queries via phone, email. Moreover, providing accurate information about products or services.Addressing customer concerns promptly and professionally.Listen to customer carefully.Escalating complex issues to the appropriate department when needed.Proficient in excel and Microsoft word.Updating and managing customer databases with accurate details.Documenting interactions for future reference.Continuously learning about company offerings and policies to provide accurate information.Communicating customer needs to relevant departments like sales, logistics, or technical support.Managing production lead time across cross- functional teams.Timely reporting to the team manager.Uphold company policies and regulations as set by HR and Admin.Educational RequirementsBachelor degree in any disciplineMasters degree in any disciplineBachelor / Honors / Master`s degree in any discipline or a related field.Additional RequirementsExperience: FresherThe candidate should have excellent communication skills both written and spoken.Job LocationDhaka