Parts and Service Coordinator

Job Title: Parts and Service CoordinatorSTATUS: Full-Time, Non-ExemptLocation: Caldwell, IDDepartment: ServiceReports to: General Manager of ServiceTravel: Up to 25% travel required across multiple statesBe the Difference with JTS | Mission Critical Group!At JTS| Mission Critical Group, we don’t just hire employees, we empower skilled professionals to drive real impact. Through our people-centered management approach, we attract, hire, and retain exceptional individuals by fostering a culture where innovation thrives, transparency is valued, and resilience is key. Our core values—Have Humanity, Be Transparent, Drive Innovation, Be Resilient, Always Reliable, and Grit—define the way we work and succeed together.

Come be a part of the MCG Way, where your contributions matter, your growth is supported, and your career has purpose. Join us and help shape the future!Job Summary: The Parts and Service Coordinator is responsible for ensuring the smooth and efficient operation of the service department. This position involves coordinating and overseeing various tasks related to field service & parts inventory management, internal & customer service, and coordination of field service visits.

The Parts and Service Coordinator acts as a liaison between Service Operations Coordinators, Field Service Technicians, Project Management, Warehouse Team & Production to ensure timely and accurate completion of all field service. Who You Are: A Skilled Multitasker: You thrive in a fast-paced environment and can juggle service scheduling, parts logistics, and customer communication with efficiency and accuracyService-Oriented: You’re passionate about delivering excellent support—both internally and externally. You proactively identify and resolve service issues to ensure positive experiences for customers and teams alikeOrganized & Detail-Oriented: You keep track of moving parts—literally and figuratively.

From managing field technician schedules to maintaining parts inventory, you ensure nothing slips through the cracksA Strong Communicator: You bridge departments with clear, timely communication—aligning Warehouse, Production, Project Management, and Field Service teams to get the job done right the first timeProblem Solver & Coordinator: You think on your feet and take initiative when plans change. You’re comfortable adjusting priorities to meet urgent service needs while maintaining long-term organizationTech-Savvy & Process-Minded: You’re comfortable with service coordination tools and inventory systems—and always looking for ways to streamline processes for better efficiency and visibilityKey Responsibilities:

Act as a liaison between the service team and other internal relevant JTS departmentsGenerate quotes & locate parts as needed for Power Generation Parts and Services Secure work request descriptions from service operations coordinators and/or customers and/or field technicians via phone, email and/or via customer database; taking detailed notes of work request; Open service orders, schedule and coordinate field service appointments for repair work Communicate repair requests and give detailed descriptions to the service operations coordinator and/or field technician Locate and source correct parts, to include purchasing parts and/or materials as needed Work with the service operations coordinators to communicate with customer any additional service work or repairs needed that was not initially requested by the customer; Provide accurate cost and estimated repair time for customers; Review service write-ups with customer to verify required work; Ensure that open service orders or repairs are properly completed, documented and then invoiced in a timely manner when necessary Create and track Return Merchandise Authorizations (RMA) for part manufacturer warranty claims and properly document status; Handle and resolve all escalated customer situations with professionalism and tact Foster positive teamwork interactions with technicians and other coworkers Other job-related responsibilities as assignedQualifications & Experience:

Occasional field service travel is requiredHigh School Diploma or equivalent required; 2+ years related industry experience required; Power Generation experience and familiarization with power products preferred; Experience reading electrical schematics and engineered drawings is neededExperience working a parts counter, parts or service sales, or service writer considered a plus; Strong mechanical aptitude with the ability to demonstrate & communicate said aptitude; Excellent phone skills including the ability to communicate clearly and effectively with customers; Outstanding customer service skills with a keen attention to detail with strong follow throughAbility to calculate figures and amounts, such as discounts, percentages, and margins; Excellent communication skills, both verbal and written, and ability to work effectively with cross-functional teams; Strong analytical and problem-solving skills; Excellent time management skills and very self-motivated; Ability to work in a fast-paced, deadline-driven environment.

At JTS, we take pride in producing high-quality, American-made products while providing a workplace where employees can thrive. With locations in Caldwell and Nampa, ID, and Abilene, TX, we offer a supportive, fast-paced environment with excellent benefits and career growth opportunities. ✨ What JTS Offers: 💰 Competitive Pay – Weekly pay🏖️ Time Off – Generous PTO and 10 paid holidays🏥 Comprehensive Benefits – Affordable health, dental, and vision insurance💼 Retirement Savings – 401k with a 4% employer match Proudly American-Made – Be part of a company committed to U. S.

manufacturing💙 Wellness & Support – Employee Assistance Program and Wellness Program📈 Career Growth – Development opportunities to help you advance👢 Perks & Discounts – Shoes for Crews and more🎉 Engaging Culture – Company events and a team-driven environment’🧤 Safety First – Work in a fast-paced, continuous-run manufacturing facility that prioritizes a “Safety First” culture. Join a company that values quality, hard work, and the people who make it all happen. Apply today!Powered by JazzHRkaYZJkBrHA