IT Lead - Business Unit - Jumeirah Muscat Bay

About JumeirahJumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Muscat BaySet in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat’s breathtaking nature, with mountains meeting the sea at the resort’s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access. Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi: Mani:

Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge. About The JobAn opportunity has arisen for an IT Lead – Business Unit to join our Team in Jumeirah Muscat Bay.

The main duties and responsibilities of this roleAs a senior leader, you will play a crucial role in driving digital transformation and change within the assigned SBUs - inspiring innovation and efficiencies and helping to transform digitally the Technology capability into a strategic engine of the business. Lead Customer Experience, Operational Excellence, and Digital Channels portfolios using Agile methodologies for predictable, high-quality delivery and continuous improvement. Collaborate with Group IT to integrate hotel systems, cybersecurity, and enterprise architecture initiatives within the property. Facilitate issue resolution and risk management, escalating as necessary to advisory committees.

Ensure compliance with IT standards, operational processes, security protocols, and data protection policies. Evangelize digital adoption internally and externally, prioritize customer experience, identify disruptive trends, and drive innovation culture through training and coaching. About YouThe ideal candidate for this position will have the following experience and qualifications:

Degree in IT/Computer Science; MCP certification preferred 8+ years in luxury hospitality IT environments Strong in Microsoft technologies, Agile, CX, and Design Thinking Strategic, analytical, and creative problem-solver Culturally adaptable with experience in matrixed organizations About The BenefitsAt Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits IncludeAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage and hotel stays worldwideHealth care and insurance benefitsLocally competitive salaryLocally relevant benefits as determined by the property. Primary LocationOman-MuscatJobJumeirah Job GroupOrganizationJumeirah Muscat Bay [JMBH]Job PostingJun 7, 2025, 7: 45: 59 PM