About Jumeirah JOB DESCRIPTION Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional propertiesacross 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with theopening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts,esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the abilityto craft distinctive, purposeful experiences for the world’s most discerning travellers.
About Jumeirah Burj Al ArabJumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’sexceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxuryhospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences. About The JobAn exciting opportunity has arisen for a Guest Relations Executive (Hostess) to join the Jumeirah Burj Al Arab team. The main duties and responsibilities of this role:
Welcomes guests warmly, engages in small talk, and ensures personalized, attentive service, especially for VIPs and regular guests. Manages reservations, special occasions, and guest inquiries following F&B SOPs and booking checklists. Escorts guests to tables, shares relevant information with service staff, and introduces menus and specials appropriately. Maintains detailed guest knowledge, anticipates needs, and ensures privacy, confidentiality, and service continuity across shifts. Answers calls professionally, maintains accurate guest data, and supports inventory, checklists, and daily operational tasks. Attends trainings, handles guest complaints, follows all policies, and upholds Jumeirah’s grooming and service standards.
About YouThe ideal candidate for this position will have the following experience and qualifications: One or two years of experience in the same role with a strong F&B background in a 5-star luxury property or a standalone/branded restaurant. Proficient in English and a second language (Russian or European languages are desirable). Strong knowledge of Microsoft Office products, Micros, and Sevenrooms. Experience working in a multi-cultural environment. About The BenefitsWe offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE.
In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
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