Junior Account Development Representative

Department: CommercialLocation: Kraków, PolandDescriptionAre you a person who loves chasing new opportunities, solving problems, and building connections? Then we need you!We’re on the hunt for an energetic Junior Account Development Representative (ADR) with a knack for clear, friendly communication. In this role, you’ll split your time between reaching out to new leads and turning prospects into clients and being the go-to hero for our existing clients with top-notch, responsive support. If you’ve got a way with words—whether it’s calls, chats, or emails—and you’re ready to make an impact across multiple channels, we want to hear from you!Key outcomes of the role Lead Qualification: Engage in initial conversations with leads to understand their needs, fit, and budget. Assess whether a lead meets the criteria to become a sales opportunity, using our custom internal framework based on the BANT methodology (Budget, Authority, Need, Timing).Prospecting & Outreach: Research and prospect for new leads and former clients using multiple channels, including Teams, WhatsApp, Telegram, LinkedIn, and email.Initiate Contact: Call or email to qualify potential clients, set up meetings, or forward qualified leads to account executives.CRM Management: Maintain accurate records of all sales and support activities in the CRM.Customer Support: Provide first-line support for existing clients via email and live chat; troubleshoot and resolve customer issues efficiently.Feedback & Communication: Collect and relay customer feedback to relevant teams to support ongoing improvements.Customer Experience: Ensure a positive customer experience through timely and effective communication.Collaboration: Work closely with the sales, customer success, and account management teams to maximize new business opportunities and ensure a seamless customer journey.About YouFluent English, both written and spokenHighly organized, dedicated, and possessing a strong work ethicA positive, can-do attitudeExperience with:HubSpot (or similar CRM)Communication tools such as Slack, Teams, WhatsApp, TelegramPhone calls (both cold and warm leads)Basic understanding of internet marketingWillingness to learn and continuously improve skills and knowledgeAbility to provide excellent customer serviceOptional SkillsUnderstanding of e-commerce and affiliate program modelsAdditional languageExperience in Customer Success/Support in IT or SaaS environments is preferred but not required.Experience with LinkedIn outreachWhat's in it for you?There are many reasons to come on board our team of talented professionals, but here are just a few…We are collaborative, fair, consciously inclusive, and flexibleWe trust, value, and support our people to make the differenceWe believe that diversity of thought and experience provides the platform for innovation and creativityWe invest in the development of our people to drive our ambitions forwardWe offer a range of benefits (including your choice of tech) and a competitive packageWe offer a great work environment in an internationally successful enterprise in the online services industryAt Team Internet, we believe in equal opportunities for everyone. We value diversity and make sure all applicants get a fair chance, because we know that our collective strength and diversity makes us stronger.If you need assistance completing an application for a position with us or need us to make any reasonable adjustments, please reach out to our Recruiting Team at talent@teaminternet.com