Junior Corporate IT Support Specialist

Build your future with Sovos.If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.The Work You'll DoAs a Junior Corporate IT Support Specialist at Sovos, you'll provide quality and professional desktop support to Sovos employees worldwide. You'll serve as a crucial technical resource, ensuring our team members have the tools and technology they need to succeed. In this role, you'll troubleshoot issues, manage system preparations, and deliver exceptional customer service to maintain optimal technology operations across the organization.More Specifically, You WillProvide excellent customer service and respond to issues reported by Sovos employeesUtilize ticket tracking systems to document problem resolution outcomesPrepare systems for new employees, including software installations and user configurationsPerform software installations and minor hardware repairs/maintenanceTake full responsibility for ensuring internal and external customer satisfactionProactively manage high severity incidents from identification to resolutionParticipate in emergency on-call support on a rotating schedulePerform basic user administration on serversWhat We Need From YouFamiliarity with Windows, Office365, desktop support, and VPNsBasic knowledge in Active Directory and JiraOffice hours Monday through FridayBasic-intermediate EnglishInventory managementExcellent customer service skills and communication abilities at all levelsAbility to manage multiple tasks while effectively focusing on priority issuesSelf-awareness and commitment to personal development and learningIntegrity and ethical behavior in all professional mattersAbility to interact effectively with teammates, colleagues, and customersSkills to comprehend and communicate complex conceptsCapability to concentrate, analyze, and resolve complex problemsWhat Does Sovos Offer You?The tools to enhance your life - because we want you to enjoy your life outside of work and inside!Flexible Time-OffComprehensive Health benefitsMeal Vouchers to assist with food expensesBi-Weekly Meeting Free DaysMentoring ProgramsGlobally recognized Training and Development programsSovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.Company BackgroundSovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit http://www.sovos.com and follow us on LinkedIn and Twitter.