Junior Customer Journey Agent

Ready to leave your mark on the future of finance? Join an innovative team that is changing the financial industry by creating new solutions for millions of people around the world. At NAGA, we are revolutionizing finance by making trading and investing accessible to everyone with advanced tools that give power to all.At NAGA you are joining more than just a fintech company. You become part of a vibrant, diverse community of visionaries and problem-solvers fueled by curiosity and collaboration. Here, your influence goes beyond existing products - you are actively shaping the future of finance.We have a start-up DNA and a corporate mindset. This means we are fast and flexible, like a start-up, but we are also committed to helping our people develop and thrive within our company. Thus, if you love a challenge, are passionate about making an impact and ready to grow alongside a dynamic, forward-thinking team, this is where you belong.Challenge yourself. Challenge the future. Join NAGA! We are currently seeking Customer Journey Agent to join our talented team. Here, you will find the perfect environment to thrive, excel, and contribute to reshaping the financial landscape.Location: Bucharest, Romania.Responsibilities:Provide world-class service, support and guidance to our client base via chat, phone, and email. Represent the company and product at the highest possible level.In-depth understanding of multiple workflows, policies, and tools.Provide to our customers knowledge, best practices in how to gather and use information, in order to be able to make informed decisions in the market.Schedule and attend meetings.Stay up to date on the latest financial happenings and major headlines.Participation in exciting events in our industry (expos, seminars, etc.).Respond in timely manner to all the needs and inquiries of our customers.Ensure all client inquiries are responded to in full, including any follow-up inquiries.Requirements:Valid work permit that allows you to work a full time norm.Fluency in English (both written and spoken) is required. Knowledge of Arabic (native or near-native level) is a strong advantage for client communication.Knowledge of capital markets or previous customer service experience.Highly motivated, detail-oriented, and growth-driven.Clear communicator with strong organizational and tech skills.Energetic and positive in client interactions.Benefits:Global Career Evolution: Ready to grow fast and achieve your dreams? At our company, your passion and curiosity are the keys to unlocking exciting opportunities. Dive into a dynamic, international environment where innovative ideas and diverse perspectives drive success. Here, every project is a chance to create meaningful impact, expand your horizons, and shape the future. With the support of a global team, your hard work will propel you to new heights.Skill Hyper-Growth: If you are eager to stay ahead and challenge the future, NAGA is the right place for you. With top-tier training, certifications, and cross-functional projects, you will gain the skills to lead and innovate. Our culture of continuous learning means you will never stop growing, and you will have endless opportunities to collaborate and share knowledge with others. Together, we turn bold ideas into realities that make a difference.Connection & Belonging: Belonging to a supportive, vibrant team makes all the difference. We believe that when people feel connected, they perform at their best. That is why we offer endless opportunities to build genuine relationships through exciting activities and shared experiences. With us, you are not just joining a team - you are becoming part of a diverse, empowering community where everyone lifts each other up and celebrates success together.Reward & Recognition: In a world that is always changing, we ensure you feel secure and appreciated. Along with a competitive salary that reflects your expertise, we offer performance bonuses to reward your accomplishments. Your dedication doesn’t go unnoticed here - we celebrate your wins, big and small, and make sure you are always recognized for the value you bring to the team.Don’t miss your chance to be part of something extraordinary. Let’s meet and challenge the future together!