Junior Customer Relation

Company Description VplusCorp, established in 2020 under PT Victory International Futures, is regulated by BAPPEBTI. The company provides a range of digital services designed to empower clients in their trading and investment plans. Offering dynamic trading insights, professional expertise, and advanced market-leading capabilities, VplusCorp supports its customers in navigating the evolving challenges of trading. The company is dedicated to delivering exceptional service and valuable resources to help clients make informed decisions. Role Description This is a full-time on-site role as a Junior Customer Relation professional, based in Jakarta. Day-to-day tasks include maintaining customer satisfaction, providing excellent customer service, handling customer inquiries and complaints, and developing strategies for customer retention. The role requires proactive communication and a keen ability to build and maintain relationships with clients to meet their needs effectively and ensure a positive customer experience. Qualifications Strong skills in Customer Retention and maintaining Customer SatisfactionExcellent Communication and relationship-management capabilitiesProficiency in Customer Support and delivering high-quality Customer ServiceProblem-solving abilities and the capacity to manage customer feedback professionallyAbility to work collaboratively in a team environment and adapt to dynamic challengesBachelor’s degree in Business, Communication, or related field is preferredFluency in Bahasa Indonesia is essential; proficiency in English is a strong advantagePrevious experience in a customer-facing role is a plus