Junior Customer Service Representative

Job SummaryPE-VoiceJoin our team as a PE-Revenue Cycle Management Specialist where you will play a crucial role in optimizing revenue processes within the healthcare sector. With a focus on patient calling and provider interactions you will utilize your expertise in MS Excel to enhance efficiency and accuracy. This entry-level position offers a dynamic work environment with opportunities for growth and development.ResponsibilitiesManage and streamline revenue cycle processes to ensure timely and accurate billing and collections.Utilize MS Excel to analyze and report on financial data identifying trends and areas for improvement.Conduct patient calling to verify insurance information and resolve billing inquiries.Collaborate with healthcare providers to ensure accurate documentation and coding for billing purposes.Maintain up-to-date knowledge of industry regulations and compliance standards.Assist in the development and implementation of process improvements to enhance revenue cycle efficiency.Provide support to the finance team in reconciling accounts and resolving discrepancies.Monitor and track key performance indicators to assess the effectiveness of revenue cycle operations.Communicate effectively with patients and providers to address and resolve billing issues.Participate in team meetings and contribute to discussions on best practices and process enhancements.Ensure data integrity and confidentiality in all patient and financial records.Support the preparation of financial reports and presentations for management review.Contribute to the overall success of the company by optimizing revenue processes and enhancing customer satisfaction.QualificationsDemonstrate proficiency in MS Excel including the ability to create and analyze complex spreadsheets.Exhibit strong communication skills for effective patient calling and provider interactions.Show attention to detail and accuracy in managing financial data and documentation.Possess a basic understanding of healthcare billing and coding practices.Display a proactive approach to problem-solving and process improvement.Have the ability to work collaboratively in a team-oriented environment.Certifications RequiredCertified Revenue Cycle Specialist (CRCS) or equivalent certification preferred.