Junior Customer Success Officer - NL/EN

Hey, we are Accountable!With our app, we make the lives of self-employed people a lot easier by making their tax hassles simple and stress-free. Our team is booming and we are looking for an enthusiastic Junior Customer Success Officer to join us in making this mission a reality.TasksOperations (80% of your time)As a Junior Customer Success Officer (Tax Coach), you are the first help for tax questions. Via chat, email, phone or video call, you assist our users.You support the community with demos, webinars and drafting FAQs.You act as a bridge between self-employed users and our product team, both for passing on new ideas and resolving issues.Projects (20% of your time)You devise strategies to retain and persuade users to subscribe and submit taxes with us.You contribute to improving our UX and work closely with the marketing team.RequirementsYou are a native Dutch speaker and fluent in English.You have an eye for detail and always focus on quality.You are strong in communication and know exactly how to help and convince our customers.You can work well independently, but also function well in a team.You feel completely at home in the energetic and rapidly changing environment of a start-up.You have a practical attitude, get to work immediately and see opportunities everywhere.Financial knowledge is an advantage, but not a requirement - we will quickly bring you up to speed during your onboarding.BenefitsWhat we offer in this role:A role where you make a real difference to self-employed people.Working in Brussels and remotely.An attractive salary with stock options.An open-ended contract with plenty of development opportunities.Sound good? Top! We are looking for real people with real skills. Typical CVs? No need; we are more interested in your personality and drive. Ready to work with us on this mission? Let's chat!