Junior IT Support Development Officer (Not Helpdesk)

We’re driven by innovation, passion, and excellence – join us as an IT Support Development Officer and help shape the future of our technology ecosystem.IronFX is a global leader in online trading, offering over 300 tradable instruments across forex, metals, indices, commodities, futures, and shares. With a commitment to cutting-edge technology, top-tier service, and innovation, we empower traders worldwide with world-class platforms and resources.We are looking for an IT Support Development Officer to join our Technology team. The ideal candidate will play a key role in supporting, maintaining, and enhancing our internal systems and applications.This is an exciting opportunity for someone passionate about IT systems, software development support, and backend operations within a dynamic, global fintech environment.We accept junior candidates with a support development background or a pure development background!What You’ll Do:Research and identify solutions to software issuesDiagnose and troubleshoot different bugs raised by the internal company’s staffTalk with personnel through a series of actions, either via phone, email, or chat, until the issue has been solvedProperly escalate unresolved issues to appropriate internal teamsProvide prompt and accurate feedback to our internal customersRefer to internal database or external resources to provide accurate tech solutionsPrioritize and manage several open issues at one timeFollow up with internal clients to ensure on going tickets are up to dateDocument technical knowledge in the form of notes and manualsProactively identify and address potential production issues.Collaborate with development and operations teams to ensure readiness for upcoming releases.Administer the company’s ticketing system and respond to staff requests in the agreed SLA, and log all IT support helpdesk calls in the ticket systemMonitor our systems by using monitoring toolsWhat We’re Looking For:University degree in Computer Science or a related fieldBasic experience with MS SQL for data querying and troubleshootingFamiliarity with MongoDB or other NoSQL databasesUnderstanding of APIs, web services, and microservices architectureSome experience using Postman for API testingExposure to enterprise or web-based applications supportFamiliarity with ITSM/Ticketing Systems (e.g., JIRA)Basic experience working with and reading logs (e.g., ElasticSearch)Exposure to RabbitMQ or other message brokers is a plusAny knowledge of SQL or programming will be considered an advantagePrevious internship or experience in a support-related role is a plusAbility to diagnose and resolve technical issues with guidanceStrong analytical and problem-solving mindsetGood verbal and written communication skillsAbility to handle multiple tasks under pressureCustomer-focused approach with a strong sense of ownershipBusiness fluency in EnglishWhy join IronFX?At IronFX, we don’t just offer jobs—we build careers. Here’s what makes working with us stand out:Competitive Salary – matched to your skills and experience.Delicious Homemade Lunch – served daily at our Limassol premises, free of charge.On-Site Cafeteria – fresh snacks and drinks always within reach.Flexibility – enjoy a hybrid working model after probation.Work-Life Balance – leave early once a week after probationMedical Coverage – join our comprehensive company scheme.Pension Plan – secure your future with our participation program.Exclusive Discounts – access group discount schemes.Free Parking – no hassle, no extra cost.Team Spirit – fun team-building and corporate events.Growth & Development – a unique, friendly culture with real opportunities to progress.Working hours: Monday-Friday from 08:00-17:00, 08:30-17:30 or 09:00-18:00For one week each month, the ideal candidate will be required to work on an on-call basis.Join a dynamic, fast-paced, and international team driving the future of online trading!