Junior IT Support Technician

Gold Coast, Full Time | Competitive Salary | Allowances + Bonuses + Paid CertificationsAre you fresh out of uni, TAFE, or just that person everyone calls when their computer breaks?TechLink Solutions Group is looking for a motivated, tech-savvy Junior IT Support Technician who’s ready to kick-start their career in IT and grow within a supportive, hands-on team.About usTechLink Solutions Group is a fast-growing Managed Service Provider (MSP) based on the Gold Coast with a growing national presence. We’re building more than an IT company, we’re a technology alignment partner providing complete business technology solutions for our clients and partners across Australia, covering everything from daily support and cloud services to cybersecurity, internet, phones, digital solutions, and the latest AI technologies.We’re not your typical workplace team. Yes, we take our work seriously - but not ourselves. Culture comes first here: joint lunches on Fridays with games, a few rounds of pool or Mario Kart, and a crew that genuinely backs each other.Our founder started as a Level 1 Tech, so we know what it’s like to be at the start of your career - and we’ll help you level up every step of the way. If you're proactive, curious, and keen to grow with us, we’ll back you all the way.What’s this role all about?This is an entry-level, hands-on role where you’ll be learning the ropes of IT support. You’ll work alongside senior technicians, helping clients on-site and remotely with day-to-day technical issues and small projects.You’ll get exposure to:Building and troubleshooting PCs, printers, and networksSetting up new users, devices, and software (Microsoft 365, Teams, etc.)Supporting clients on-site across the Gold Coast and Brisbane, and remotely across AustraliaLearning real MSP tools like Datto RMM, Autotask, IT Glue, and moreWe’ll support your growth with paid training and certifications in areas like Microsoft 365, Azure, networking, and cybersecurity.What you bring to the tableWe’re after someone who:Has either studied (or is studying) Information Technology (a Cyber Security focus is a bonus, but not required), or is generally tech savvyHas a solid grasp of computers, networks, and how things connectMight have built their own PC or helped friends and family with tech problemsHas a driver’s license and vehicle (you’ll visit client sites)Has a friendly and customer-centric personalityIs curious, reliable, and motivated to grow in the IT industryCommunicates well and enjoys helping people solve problemsExperience in an IT helpdesk or MSP environment is great but not required - attitude, initiative, and a willingness to learn matter more to us.What’s in it for you?Structured onboarding and in-house mentoringPaid certifications and training (we invest in your growth)Real-world experience supporting business environmentsAccess to senior technicians for guidance - you’re never on your ownCompetitive entry-level salary + annual reviews and bonuses (starting above the industry average)Supportive and easy-going team culture with regular catchups and fun team activities like go-karting, VR sessions, and games nights with dinner and drinks at the officeModern office setup with all the latest techApply with:A short cover letter explaining why you’re passionate about IT (feel free to tell us about any mini projects you've worked on)Your resumeAnswers to these questions:What excites you most about working in IT?Do you have any IT qualifications or certifications (none required, but list any)?Have you built or set up your own computer or network before?Why do you think you’d be a great fit for TechLink?Benefits:Employee discountGym membershipProfessional development supportSalary packagingTravel reimbursementTo be eligible, you must be an Australian Citizen, Permanent Resident, or hold full working rights.Job Types: Full-time, Permanent.Starting salary: $58,000.00 – $65,000.00 per yearThis role is based on the Gold Coast, Queensland. Applicants out-of-state will not be considered for this role.