(Junior) Student Experience Manager (w/m/d)

We are looking for a student experience manager to support our clients in further education programs. As part of this role, you will work closely with our community and Chloe, the Education Program Lead.This role is a great fit if you:highly passionate about education, learning and developmentgenuinely care about people and see every interaction as an opportunity to make someone's day easiertake ownership without being asked twicelove structure and keeping track of the details others misscommunicate clearly and warmly, whether it's a Slack message or a tricky phone callare comfortable wearing multiple hats in a fast-moving startupThis role is not a fit if you:don’t get energy from communicating with othersneed someone to tell you what to do nextfind admin work draining rather than satisfyingtreat community management as a box-ticking exerciseWhat we doFired Up offers free upskilling courses and career development programs for people in professional transition, free for anyone registered as unemployed in Germany. We believe everyone deserves a second chance to reinvent themselves professionally. Our small, driven team in Berlin is growing, and you could be part of it.TasksYour job (concrete, not buzzwords)Student support & communicationYou're the go-to person for students throughout their journey with us. You handle questions, personal challenges, and day-to-day needs via Slack and phone. With warmth, professionalism, and a knack for knowing when to escalate.What you need: Empathy, clear communication, calm under pressureRetention tracking & documentationYou keep an eye on student engagement – quiz submissions, attendance, and progress – and follow up proactively when something looks off. You also own official documentation: attendance records, certificates, and compliance paperwork.What you need: Attention to detail, organisational skill, comfort with spreadsheets and digital toolsCommunity management on SlackYou manage our student and alumni community on Slack: structure, guidelines, policies, and engagement. You're the person who keeps the vibe alive and makes sure no one falls through the cracks.What you need: Community instincts, initiative, a human touchEvents & alumni programYou plan and run photo shootings, alumni and student events – from finding a date that works, to sending invites, to making sure people actually show up. Over time, you'll help grow and shape the whole events program.What you need: Coordination skills, reliability, follow-throughAZAV documentationYou manage the AZAV documentation and follow up monthly on attendance reports, making sure we stay compliant and nothing gets missed.What you need: Accuracy, familiarity with regulatory or compliance documentation (or a willingness to learn fast)RequirementsWhat you bringMust-haves:Warm, professional communication – you make people feel seen and supported1–2 years of experience in education, customer service, student support, community management, or a similar roleBA degree (ideally in Education, Pedagogy, or a related field)Fluent German and good English, written and spokenStructured, self-directed work style – you don't need hand-holding to figure out the next stepComfort with digital tools: Slack, GSuite, Notion, HubSpot (or similar CRM)Nice-to-haves:Experience in education, EdTech, or coaching environmentsPM experienceBackground in event coordinationFamiliarity with AZAV or German vocational training frameworksDealbreakers:You're not a people personYou need micromanagement to stay on trackYou find admin work beneath youYou primarily want to work conceptually or strategicallyBenefitsWhat we offerCulture:No BS, no hierarchy – we talk to each other, not about each otherReal flexibility – remote-first, flexible hours, one office day per week in Berlin MitteImpact – your work directly shapes the experience of people rebuilding their careersStructural:28 vacation daysStructured onboarding over the first month – you won't be thrown in the deep endApply – our processSend us your CV or LinkedIn profile feel free to include a short note about when you could startIf your profile is a fit: a short VideoAsk with 3 questions so we can get to know you beyond the CV30-minute conversation with Malte and Clara – we go deeper into the roleA visit to our office with a case study and meet Program manager Chloe , ideally on a team day, so you get a real feel for what it's like to work with us