Operations Specialist

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky. Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?Come onboard and dedicate yourself to becoming #everydaybetter!Take over a key role as an Operations Specialist in the Customer Experience department and be a part of this exciting adventure of never-ending growth and success. What we expect from you:

Respond to partner queries via Freshdesk in a clear, professional manner, following internal SOPs and within defined timelinesCategorize and prioritize incoming tickets based on urgency, impact, and issue typeCoordinate with internal teams including Operations, Scheduling, Logistics, and QA to ensure timely resolution of partner issuesMaintain detailed, accurate ticket documentation to ensure visibility and continuityEscalate complex, unclear, or high-impact cases to senior team members with appropriate context and urgencyMonitor personal queue to ensure SLA targets for response and resolution are consistently metTrack recurring issues and flag patterns to support process improvement and cross-team alignmentCollaborate with departments such as Training, Finance, Customer Support, and Product to route or follow up on specific cases affecting partner operations What we are looking for:

1–2 years of experience in a coordination, customer support, or operational roleStrong written English communication skills with the ability to communicate clearly and professionallyFamiliarity with digital tools such as Freshdesk, Google Sheets, CRM systems, or similar platformsHigh attention to detail and consistency in following structured processes or SOPsDemonstrated ability to prioritize tasks, manage time effectively, and stay organized under pressureProfessional, service-oriented mindset with a strong sense of accountabilityExperience working in high-volume or fast-paced environments is a plusFamiliarity with ticketing tools, basic reporting, or partner/vendor management is a plusEmpathy, patience, and a collaborative attitude when working with partners and internal teamsPERKS OF BEING A PART of JUSTLIFENothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:

We care about youOne-day extra vacation on your birthday with our JustHoliday!Free Justlife credits so you can enjoy our own servicesWork reality escapes opportunities through team-building games, challenges, and many more activitiesWe improve youWorking with a great team and entrepreneurial spiritContinuous learning with mentorship, coaching, on-the-job, and internal-external trainingNever-ending growth and fast career development and internal career opportunitiesA fair and objective Performance Management SystemWe recognize youIgnition of the hero in you through our ‘’JustHeroes’’ Reward and Recognition ProgramAvailability of company discounts and gift vouchersA bonus for every successful Employee ReferralAbout UsAt Justlife, we envision a life without any chores that keep you from doing what you really want to.

Justlife is the region’s leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform. We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer’s needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.

We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first. We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves. Join the tribe and let’s become #everydaybetter, together!Powered by JazzHRle8PHXGbhI