Technical Support Engineer

Are you a recent graduate with a sharp analytical mind and a knack for solving complex problems? We’re hiring on behalf of a global AI-powered software company that’s revolutionising the legal industry — and they’re looking for someone to join their Technical Support team in Sydney. You’ll act as the first line of support for a global customer base — ranging from multinational law firms to Fortune 500 brands — solving real-world problems, building strong relationships, and becoming a subject matter expert in a highly respected, enterprise-grade AI product.

This is a career-launching opportunity for a switched-on, motivated graduate looking to work in a customer-facing, technical environment. No extensive experience needed — we’re looking for smart, curious people who thrive on problem-solving and communication.

About the RoleBe the go-to contact for customer issues and queriesManage support tickets from start to resolution, collaborating with technical specialists as neededDevelop a strong working knowledge of the product and use that insight to guide customersBuild trusted relationships with enterprise users and help them maximise value from the platformWhat You’ll NeedA Bachelor’s or Master’s degree in a scientific, analytical, or technical fieldA distinction average (or equivalent)Excellent written and verbal communication skillsAbility to think critically, troubleshoot and manage time effectivelyPassion for helping people and solving real customer problemsWhy You’ll Love ItBe part of a fast-growing, global company disrupting an industryGet hands-on experience with cutting-edge AI and SaaS tools$75,000 package inclusive of superannuationHybrid setup:

3 days in office for collaboration, 2 days WFH for focus