Kartaca Technical Operations Specialist

At Kartaca, our goal is to create the perfect solutions for our customers. With the business standards that we do not compromise and preferring free software, we work to develop products that make us proud.We are looking for new teammates who share the same enthusiasm; are curious to learn, willing to add value to what they do, and have work ethics.The ideal candidate;has an undergraduate degree in relevant departments such as Engineering, Informatics, Computer Science, and Management Information Systemshas previously worked in operations management and resource managementis proficient in reading, understanding, and speaking Englishhas a minimum 2 years of experience with Atlassian Jira and Confluence, Google Workspace, and office softwarehas a minimum 5 years of experience using the Linux operating system as a useris willing to learn or apply security, redundancy, and continuity criteria in software and system scopehas experience/is interested in learning operations management based on KPI performance criteria and SLAJob DescriptionDefine requests from customers and turn them into defined tasks by creating a time plan and analysis together with the teamInclude tasks in the daily operation plan and manage them in the Kanban modelPlan services developed and managed for internal company useMake and follow up on the team’s daily planningOrchestrate the team in sudden problems that ariseDocument tools and services and keep them up-to-dateControl the development or configuration of tools and services in accordance with company proceduresEnsure reporting and realization of SLA and KPI criteria within the team