Technical Support Specialist

Job Description**Position Summary: ** The Technical Support Specialist manages communication between assigned technical groups and project management staff. **Essential Duties and Responsibilities: **Technical CommunicationReviews emails from project management team and works with lab staff to respondJob TrackingReview shipping status and due dates for incoming ICO jobs. Work with ICO Project Management to address as needed. Reviews production summary for assigned departments daily and provides status updates to ICO Project ManagementAssist management with identifying issues early and addressing themRecords upcoming projects in department tracking spreadsheet.

OtherAssists with any other tasks as assignedDemonstrates and promotes the company visionRegular attendance and punctualityAttend meetings within the laboratoryCross-training and/or assisting other departmentsAdditional duties as assignedRole is M-F, 8am-5pmQualifications**Basic Minimum Qualifications: **BS in Chemistry, Biology, or related field. Equivalent experience may substitute for a degreePrevious customer service experienceProficiency with computersAuthorization to work in the United States without restriction or sponsorshipIdeal Candidates Will HaveStrong attention to detail1-3+ years of customer service experienceProficiency with Microsoft Word, Outlook, Excel, etc.

Professional communication skillsAdditional InformationProfessional working proficiency in English is a requirement, including the ability to read, write and speak in English. Pay rate: $20-22/hour** Please note - Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location. As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work.

We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options. We support your development!** Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity!** Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer.

We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us!** We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives.

We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal! Find out more in our career page: __Company description: __** _Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.

From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. __The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services.

It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products. __In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralized and entrepreneurial network of ca. 900 laboratories in 61 countries.

Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. __In 2022, Eurofins generated total revenues of EUR 6. 7 billion, and has been among the best performing stocks in Europe over the past 20 years. _**Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer. **