Design Studio Consultant

About KB HomeKB Home is one of the largest and most recognized homebuilders in the United States and has built over 650,000 quality homes in our more than 60-year history. Today, KB Home operates in 45 markets from coast to coast. What sets KB Home apart is the exceptional personalization we offer our homebuyers from those buying their first home to experienced buyers allowing them to make their home uniquely their own, at a price that fits their budget.

As the leader in energy-efficient homebuilding, KB Home was the first builder to make every home it builds ENERGY STAR� certified, a standard of energy performance achieved by fewer than 10% of new homes in America, and has built more ENERGY STAR certified homes than any other builder. An energy-efficient KB home helps lower the cost of ownership and is designed to be healthier, more comfortable and better for the environment than new homes without certification. We build strong, personal relationships with our customers so they have a real partner in the homebuying process.

As a result, we have the distinction of being the #1 customer-ranked national homebuilder in third-party buyer satisfaction surveys. Build your career with KB Home. Learn more. JOB SUMMARY: The studio consultant is the first point of contact for buyers after purchase, and responsible for ensuring their satisfaction throughout the studio selection process and beyond. Educates and sells buyers on studio options and officially enters selections and supporting information into the company database. Consultants help maintain an attractive retail environment and share the responsibility of accurately displaying and labeling options.

Essential Duties And ResponsibilitiesGreet buyers in the Studio showroom and conduct initial, additional browse, and final appointments. Share product knowledge with buyers and actually demonstrate product offerings where applicable. Provide exceptional customer service at all times to buyers, vendors and trade partners. In addition to covering standard options, will sell additional options by overcoming sales objections and close the sale with the final goal of creating a satisfied customer. Accurately enters buyer’s options into KB Home’s customized database and completes all necessary paperwork for the file. Maintains all required sales files.

Works with sales, marketing, operations and studio employees to ensure all options are correctly reflected in the system, including pricing and availability per plan. Audits database for accurate information on all product offerings. Audits current plans in the various systems for accuracy and availability. Continually reports discrepancies to the appropriate departments. Makes certain the studio environment and studio tools are maintained in excellent condition at all times to ensure an attractive retail space and reports deficiencies to the appropriate supervisors.

Education/Experience/Minimum RequirementsEducation/Certifications/LicensesHigh school degree or equivalent requiredAssociates or bachelors degree preferredRetain vocational degree or certificate preferredExperiencePrevious retail experience in customer service oriented environment required1 to 4 years of retail experience with a homebuilder or similar industry preferredKnowledge, Skills & AbilitiesAbility to connect with people, and develop and maintain professional relationshipsAction oriented, with the drive to push sales to successful closureProven ability of being customer centric by seeking solutions from the customer’s perspectiveStrong verbal & written communication, with the ability to take complex concepts and communicate succinctly andpersuasivelyStrong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperateMakes quick and accurate decisions based heavily on facts, data and/or metrics.

Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook. Work RequirementsAbility to work a flexible schedule on a consistent basis, including evenings, weekends and holidaysAbility to work an eight (8) hour day with flexibility for overtime when necessaryConduct business in a professional and ethical manner to potential buyers, trade partners, and coworkers to reinforcegoodwill and profitability for the companyThe ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

Ability to stand or sit for extended periodsAbility to move about work locationAbility to drive/travel as neededAbility to walk up and down stairs Ability to observe details at close range and communicate information so others will understandAbility to transport and move up to 20 lbs and move as needed (for roles in Construction/Customer Service/IT/Land/Marketing/Sales/Studio) Periodically works in outdoor weather conditions (for roles in Construction/Customer Service/Land/Sales)Position is located on-site (1800 Perimeter Park Drive Suite 140, Morrisville, NC 27560) Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now.

KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities. KB Home is an equal opportunity employer committed to hiring a diverse work team. Diversity is important to KB Home!KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings.

If Recruiters nevertheless submit one or more unsolicited resumes to any employee at KB Home or its affiliates without a valid written agreement in place for recruiting services, such resumes will be deemed the sole property of KB Home and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidate resumes, in the event any such candidate is hired by KB Home or its affiliates as a result of the submittal, without a valid written agreement between the Recruiter and KB Home.