Personal Assistant to the General Manager

Department: Hotel ManagementLocation: Ghana - AccraDescriptionThe Personal Assistant ensures the professional and smooth operation of the hotel executive office and represents the General Manager, the hotel and Kempinski at all times. Key ResponsibilitiesEnsure smooth operations within the executive department. Daily organisation of all incoming mail, calls and tracing file. Strong support to the General Manager with all office administration. Project organisation with guidance by the General Manager. Plan internal events and meetings. Evaluate guest questionnaires / supervise Customer Satisfaction Tool. Act as an internal mediator between departments. Co-ordinate public relation issues and sales transactions. Plan and execute mailings. Complaint handling.

Prepare and coordinate VIP arrivals etc. Communicate hotel philosophy and represent the hotel internally and externally. Organise travel arrangements for the General Manager. Participate in meetings, prepare meeting minutes. Skills, Knowledge & ExpertiseBSc in Hospitality Management, Business Administration or a related field1-2 years of experience as a personal assistant would be advantageous. Certification in secretarial work, office administration, or related training.

Hotel operations and administration experienceGeneral office administrationInformation managementAbility to handle sensitive information in a discreet and confidential mannerExcellent oral and written skillsExcellent MS Office (Word, Excel, Power Point) knowledgeExtensive experience in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint. Digital equipment knowledgeInternational etiquette and Problem solving skillsSelf motivated and has a good planning/organisation skillsTeam building skillsAdaptability and Results orientedPro-active hospitality skills including guest service skills