Information Technology Manager

Application Deadline: 31 August 2025Department: Information Technology (IT)Location: Thailand - BangkokDescriptionThis position requires Thai citizenship or permanent residency due to work permit requirement. Responsible for managing all local computer technology and services in the Hotel which can include, but is not limited to: networks, hardware, operating systems, anti-virus, internet access and all related systems, office automation and email systems, departmental systems for front office, back office, sales & catering, personnel, spa, and other network based software supporting these systems; network security and compliance; where not the responsibility of the Engineering department, cabling, access control system, voice and guest technologies.

Key ResponsibilitiesFirst point of contact for all computer related issues within the hotel. Solve technical or operational problems as reported by the users. Ensure that equipment is in proper working order and application performance is optimizedEnsure that all 24/7 systems (i. e. front office, point of sale, email and internet) are monitored and that technical service is available any time. Ensure that backups are performed and checked on a regular basis. Ensure that hotel network, systems and data is secured from unwanted intrusion and in line with stated Kempinski standards and rules and regulations given by law.

Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems. Follow Kempinski policies as they relate to the security and operation of the computer systems. Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place. Update all computer systems with the latest security patches to minimize internal and external access security risks. Train and maintain back-up staff for each server-based applicationEnsure first level support backup is in place for all systems and network.

In cooperation with all other department heads; design and implement new computer based procedures that will improve profitability, operations and work efficiencies. Coordinate the installation of all new applications or upgrades of existing applications. Coordinate and review all new software development specific to the hotel, in accordance to Kempinski policies and standards. Implement all corporate IT related policies and procedures and carry out an annual self audit. Provide advice to better expedite access and to improve the use of information in the Hotel.

Take direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. Skills, Knowledge And ExpertiseAll IT Systems are running smoothly in the hotel and the IT function is acting in a proactive manner rather than reactive. IT is driving efficiencies in the use of applications enabling the other departments to successfully complete their tasks.

All Corporate IT related policies and procedures have been implemented and a successful self audit has been carried out. The IT department runs to budget. The hotel has an acceptable level of PCI compliance. All Kempinski standards related to guest facing technology are implemented to an acceptable level.