Medical Operations Director, E-Plus

EMPLOYMENT OPPORTUNITYEmergency Plus Medical Services (E-Plus) is a private company whose core business is to offer emergency medical services which include 24hr ambulance services, pre-hospital care training and the sale of first aid kits. E-Plus is looking for a qualified individual to fill the following position: Position Title: Medical Operations DirectorReporting to: Managing Director, E-PlusJob location: NairobiJob PurposeResponsible to the Managing Director, the Medical Operations Director will provide leadership to the Operations department by ensuring that appropriate structures, systems, competencies and values are developed and adopted to assure quality provision of pre-hospital care.

In addition, s/he will provide leadership and medical expertise in the development of clinical programmes in line with the organisation strategy. Duties & ResponsibilitiesSet and ensure compliance with patient care standards including; communications, standards, dispatch and medical protocols. Develop and ensure implementation of pre-hospital care protocols and standing orders under which the provider functions and the process for the provision of concurrent medical direction. Ensure the appropriateness of initial qualifications of pre-hospital care employees involved in patient care are adhered to and maintained on an ongoing basis through education, testing, and credentialing as the authorities have determined.

Develop and implement an effective process improvement program to ensure continuous patient care improvement. Maintain liaison with the medical community including, but not limited to, hospitals, emergency departments, physicians, out-of-hospital providers, and nurses. Promulgate public education and information on the prevention of emergencies.

Develop and continuously review the list of emergency equipment and medicines used in pre-hospital care as per the scope of serviceProvide appropriate direction/advise on phone to the Paramedics/EMT’s during any challenging or difficult emergency situation (medical control)In charge on training programs for different Paramedics/EMT levels by making sure that Continuing Medical Education for the staff is ongoing (CME)Ensure effective team communication throughout the organisation through the application of suitable reporting systems and structures and the identification and provision of appropriate training. Operational Role: Planning and directing the emergency medical services.

This involves co-ordination of activities with the Dispatch Centre in liaison with the Dispatch supervisor, particularly for air evacuations, medical escorts and transfer of critical/ICU patientsOverseeing inventory, order processing and distribution of medical equipment and consumables. This includes, but not limited to, regular review of vendors to ensure that procurements are being made utilizing the most cost-effective purchasing strategiesOverseeing ambulance operations, business planning and budget development. This includes performing personnel functions including, but not limited to, hiring according to the position control, oversight of all aspects of disciplinary action, including terminations in conjunction with HR and performance reviews.

Additionally working with the Operations Supervisors to develop, implement, and maintain necessary reports and documentation to ensure compliance with established operational goals and objectives. Ensuring services are in compliance with professional standards.

This is by bench-marking with other EMS providers internationally as well as overseeing the Quality Improvement program within the organisationMinimum QualificationsBachelor of Science in Medicine, MBchB Masters in Emergency Medicine or in ICU/Anesthesiology will be an added advantage License to practice Medicine Desired CompetenciesPre-hospital Emergency CareAdvanced knowledge in emergency medicine, trauma and critical careCertified in ACLS, BLS PHTLS etcEMS System OperationExpertise in ambulance dispatch, triage, response, treatment and transferSkilled in developing and reviewing SOPs and response protocolsClinical GovernanceOversight of clinical quality, audits, care reviews and protocol adherenceEnsures continuous improvement and accountability in care deliveryHealth Information and DocumentationProficient in using electronics patient care records (EPCR) and performance dashboardsWorkforce OversightCredentialing, training, and supervising EMT’s, paramedics and clinical staffLeads continuous medical education and skills developmentRegulatory and Risk ComplianceKnowledge of EMS law, safety protocols and incident management Ensures adherence to national standards and risk mitigationEthics and Patient RightsPromotes ethical care and protects patient dignity and confidentiality Disaster and Mass Casualty PreparednessExperienced in MCI triage, emergency drills and inter-agency coordinationStakeholder Engagement Builds partnerships with hospitals, regulators, insurers and emergency services Strategic and Financial InsightContributes to service planning, budgeting and performance evaluationApplication Procedure Interested and qualified? Submit a cover letter, curriculum vitae, and copies of relevant certificates(as one document in PDF) include address and contacts of three referees one of whom should beFormer employer.

The subject line for your email must read: E-Plus – Medical OperationsDirector/HR/2025 to ecareers@eplus. co. ke . Closing Date: Friday, 22nd August 2025. Please note that ONLY shortlisted candidates will be contacted. Job disclaimer and notification: Emergency Plus Medical Services is an equal opportunityEmployer and does not charge / accept any amount or security deposit from job seekers duringthe selection process or while inviting candidates for an interview. Powered by JazzHRBQQoe9QM4q