HOTEL FRONT OFFICE SUPERVISOR

Job Description/RequirementsSALARY KSHS. 40,000 PLUS SERVICE CHARGEJOB LOCATION AIRPORT, MOMBASA ROADDuties And ResponsibilitiesGuest Relations & Front Desk Operations: Supervise daily front office operations, including guest check-ins, check-outs, reservations, and room assignments. Ensure all guests are welcomed in a professional, courteous, and efficient manner. Handle guest complaints, requests, and feedback promptly and professionally, escalating to management when necessary. Monitor and maintain cleanliness, orderliness, and ambiance of the front desk area. Team Supervision & Staff Management Lead, train, motivate, and evaluate front office staff to ensure high performance and productivity. Prepare staff schedules to ensure adequate coverage across all shifts.

Conduct regular briefings and communicate updates or changes in hotel procedures to team members. System & Administrative Duties Operate and monitor the Opera Property Management System (PMS) or similar hotel management software. Ensure accurate recording and documentation of guest information, billing, and reservations. Generate and analyze front office reports for occupancy, guest feedback, and performance metrics. Coordinate with other departments (Housekeeping, Maintenance, Food & Beverage) to ensure guest satisfaction. Revenue & Cost Management Support front desk team in upselling rooms and other hotel services to maximize revenue. Monitor cash handling and ensure all financial transactions are conducted in compliance with hotel policies.

Compliance & Standards Ensure all front office activities comply with company policies, health and safety regulations, and standard operating procedures (SOPs). Implement and maintain customer service standards in line with the hotel’s quality assurance goals. Key Requirement Skills And Qualification Diploma or Degree in Hospitality Management or a related field. Minimum of 3 years’ experience in front office operations in a 4-star or 5-star hotel, with at least 1 year in a supervisory role. Proficiency in Opera PMS or similar hotel management systems. Excellent communication, interpersonal, and leadership skills. Strong problem-solving abilities and attention to detail.

Ability to work flexible hours, including weekends, holidays, and shifts. How To Apply If you meet the above qualifications, skills and experience share CV Interviews will be carried out on a rolling basis until the position is filled. Only the shortlisted candidates will be contacted.