Key Account Agent - PT / ENG

Created in 2016, Free2move 🚀 is revolutionizing mobility by simplifying every journey with a wide range of services tailored to everyone’s needs. 🚘With Free2move, you can:Rent a city car for your vacation in Italy 🏖️Find the nearest ♻️ charging station for your electric vehicle across EuropeReserve a parking spot for your weekend in Paris… All in just one click through our web or mobile platform! 📲Born from the merger of the Stellantis Group 🚗 and the start-up TravelCar, Free2move has quickly established itself in just 6 years as a key player in mobility, driven by agility and a bold spirit. 🚀Today, more than 6 million users 👑 trust us. Free2move is active in over 170 countries across 5 continents 🌎, available in 30 languages and 26 currencies. With more than 5,000 partners and hundreds of thousands of vehicles, we’re ready to meet every mobility need!Want to join a team of 750 experts 🏆 and take part in ambitious international projects? You’re in the right place! 🎯At Free2move, you’ll grow in a company that is:Dynamic, innovative, and agile 💡Truly international in scope 🌍At the crossroads of digital and automotive — a sector undergoing major transformation 🚗💻Made up of passionate ❤️, creative, and multi-skilled teams 💼💺 JOIN US!💯 It’s exciting — you’ll see! 🔥As part of our growth, Free2move Tunisia is looking for a [JOB TITLE] to strengthen its team.📝 Role OverviewThe Key Account Agent supports our Portuguese B2B clients (dealership network) in claiming replacement hire invoices and securing payments from Stellantis Warranty.This role is essential for ensuring compliance with warranty processes and maintaining efficient communication between dealerships and internal teams.🎯 Responsibilities Support Portuguese B2B clients in claiming replacement hire invoices and securing payments. Cross-check warranty coverage information provided by dealers and ensure compliance.Identify and communicate gaps in coverage; assist in resolving discrepancies.Maintain daily communication with clients via email and phone.Keep accurate and up-to-date records of interactions and resolutions in internal systems.Collaborate with internal teams to improve and streamline processes.Demonstrate flexibility and adaptability in response to operational changes.🧠 Your ProfileEducation / Degree : Bachelor’s degree in Business, Finance, or a related field .Technical & Analytical Skills :Strong analytical mindset and attention to detail.Basic understanding of invoicing or warranty processes is a plus.Experience (Preferred) Background in B2B support, warranty processing, or automotive services is an advantage.Languages:Fluent Portuguese (mandatory)Professional English(mandatory)French is a plusSoft SkillsExcellent communication and interpersonal skills.Proactive problem-solver with a strong sense of ownership.Flexible, motivated, eager to learn, agile, independent, and collaborative.🎁 What we offer:💰 Competitive salary🎯 Performance bonus🌙 20% night shift premium (from 9 PM to 6 AM)🏢 On-site work required for the first 2 months, then hybrid based on autonomy and performance (KPIs)⏱️ X hours per week / X hours per day🗓️ 2 days off per week, with flexible scheduling OR including weekends📄 Permanent contract / CIVP / Internship with X days of paid vacation🏫 Paid training💼 Working at Free2move also means:A start-up mindset backed by the strength of a major group 🥇Depending on your role: fully remote, hybrid, or in-office work ⛵️A chance to help reinvent mobility 🚘A personalized onboarding experience 🎁Many opportunities for growth 📈Collaborating with international, multi-skilled teams 💪🏼International projects to enrich your career 🌍Meal vouchers (8 TND/day worked)Group insuranceAnd even football matches to blow off steam ⚽️👀 … and that’s just the beginning…