Key Account Manager - FMCG (Commercial)

About DarazFounded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalized logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030For more information, please visit www.daraz.com.Job Summary:We are seeking for a dynamic and result-oriented Key Account Manager to manage and grow key accounts at Daraz in the FMCG sector. This individual will play a pivotal role in driving the success of our platform growth and fostering strong relationships with the major e-commerce sellers and brands, ensuring the visibility and growth of our FMCG product offerings.Job Responsibilities: Account Management: Serve as the main point of contact for the assigned FMCG key accounts operating at Daraz.Build and maintain strong relationships with the key accounts and their stakeholders.Drive business growth by identifying opportunities for new product listings, consumer promotions and marketing initiatives Sales Strategy & Execution: Ensure campaign participation of the key accounts with product specific target priceEnsure seller participation in core conversion mechanisms (Free Shipping, Vouchers etc.) and campaign tractions (BOGO, Flat Discount etc.)Monitor and manage the overall sales performance for each account, including sales volume, revenue, and profitabilityAnalyze market trends, competition, and consumer behavior to optimize pricing and promotional strategies Product Listings & Optimization: Oversee the creation and optimization of product listings, ensuring they meet platform requirements and best practices.Ensure product content (descriptions, images, SEO keywords) is accurate and aligns with brand guidelines. Marketing & Promotions: Ensure display marketing and product marketing budget from the key accounts and convert them into potential sales growth and brand visibility .Plan and execute marketing campaigns, including digital promotions, discounts, and seasonal offers.Collaborate with the marketing team to drive digital advertising and enhance product visibility on Daraz platform. Inventory & Supply Chain Coordination: Coordinate with the sellers to ensure stock availability, timely deliveries and alignment with demand forecasting.Manage inventory levels and resolve stock issues, ensuring product availability on the platform Data Analysis & Reporting: Provide regular performance reports, including sales metrics, growth opportunities, and ROI analysis.Track key performance indicators (KPIs) such as sales volume, sales quantity, conversion rates, traffic, and average order value to measure account performance Seller Satisfaction & Problem Resolution: Address seller queries, complaints, and concerns in a timely manner.Work closely with issue resolution team to ensure high seller satisfaction on all relevant queries Job Requirements: Bachelor's degree in Business Administration or related field, preferably in Marketing.Minimum 2 to 4 years of experience in key account management in e-commerce sales or modern trade, preferably in the FMCG sector.Strong understanding of e-commerce platforms and their operational processes.Solid knowledge of FMCG products, trends, and consumer behavior.Excellent communication, negotiation and relationship-building skills.Proficiency in data analysis (Advanced knowledge in Excel & Google Sheet) and e-commerce tools (Meta Business Suit, Seller Center etc.)Ability to work independently and as part of a team to achieve business and team objectivesAbility to work under pressure, do multi-tasking and adapt fast-moving work environment.Strong problem-solving abilities and attention to details. What We Offer:International working environment in a start-up setting, and a unique opportunity to learn from the best in e-commerce (Alibaba Group).A platform to learn from Alibaba's world-leading ecosystem.Rigorous training and exposure in team management, leadership, business analytics, and operations.An opportunity to train the next generation of business leaders in the e-commerce industry.Competitive salary and incentive package.Application Deadline : 11 November, 2025