Key Account Manager

Mô tả công việc Manages relationship of a defined number of (CSI)/MNC and SC customers and prospects in a particular sector (serves as primary contact for the customer; coordinates the account e.g. with regards to Trade Lane involvement) Seeks and prospects for Strategic Customer targets to win new customers Ensures that Key Account activities are aligned with global/regional sector strategy Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking Works on regional customer initiatives and for implementing global business plan contents Plans and manages accounts Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's) Coordinates with CRM’s on account planning, customer enquiries, business reviews etc. Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues Consults CRMs and Sector Heads on potential solutions and best practice Provides guidance to Key Account channel and aligns their targets basedon country’s priorities Coordinates implementation of strategic priorities in CSI/MNC together with global/regional CSI/MNC Facilitates the development of local Strategic Customers (SC) to support budget achievement Is responsible for CSI/MNC/SC budget achievement in his/her country Plans and manages portfolio of accounts Supports local Key Account Teams (e.g. through account planning, joined visits to Top customers) and acts as coach for the Key Account Team Supports and facilitates Sales skills/process training relevant to the Key Account channel Supports Expert Community program Actively participates in expert community and fosters collaboration (e.g. via Community Calls, iShare) Organizes internal and external sector events in the Country (e.g. Sector meeting, Customer events) Promotes industry expertise within the Country (case studies, trends, developments)Yêu cầu công việc Good understanding of sector issues in the global forwarding industry and knowledge on DGF products (AFR/OFR) and business models Being Chinese native speaker Customer management experience Ability to identify customer needs by gathering information and building long-term relationships Well-developed communication and presentation skills Well-developed management skills, collaborative leadership style to guide Sales Team Good communication and presentation skills Conceptual thinking and analytical skills Fluent in English verbal/written communication