Key Account Manager

About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.comStrategy & Capability:Pro-actively manage and develop relationships with your allocated portfolio of customersActively identify and pursue new sales opportunities within allocated portfolio, including cross sellingDevelop & implement strategies & tactics to increase revenue flows from the allocated portfolioDevelop & implement strategies & tactics to grow newly identified strategic clients for the country/region Conducting regular business reviews with clients to ensure agreed KPIs are met. Monthly, quarterly and annual reviewActively involved in rate negotiations in the area of responsibility and/or closely engage with network resourcesClosely cooperate with overall account owner (Global Leads) if requiredGrowth & Innovation:Identify and be alert to new business opportunities within customer organization to generate new revenue opportunities; coordinate with the (Global/Regional) Account Owner to gather information to further qualify the opportunity for pursuit and developmentImplement latest IT tools available within the Sales organisation or clients of strategic importanceLook for opportunities to improve sales process & performance, in collaboration with the operation teamsProvide feedback to manager on the progress of sales activities and any potential barriers to the achievement of targetsOperational Excellence:Maintain data compliance to showcase new opportunities (e.g. pipelines, account plans,)Support & work closely with your operation team to ensure the levels of customer service is met or exceededProactively manage client escalations, such as shipment delays and issue resolutionWork with the Product Heads and Operation teams to ensure maximum support is givenTo ensure that the personal knowledge of all relevant TOLL products and/services is up to dates at all times.Implement tools & technologies available with the client as required/availableMaximising Profitability:Attracting new opportunities and develop existing clients to generate additional volume & profitOversee contract preparation & deal negotiations, ensure compliance to company standardsMonitor & support the finance team with the collection of daily sales outstanding - DSO (if required)Actively monitor client developments & report or escalate to line Manager & functional reporting linesPutting the Customer First:Build key contact and relationships within Toll Network. Ensure the business works together to align with One Toll strategy Implement, coordinate & follow up Group & Divisional Client Centricity initiativesActively participate & lead business opportunities of strategic importanceParticipate in face to face customer meetingsServe as the single point of contact for communication with the assigned customer and manage to the customer service level agreements, standard operating procedures (SOP), contractual obligations and/or other agreements within the customerWhat moves you?At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.To find out more about us visit www.careers.tollgroup.comYou must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.