Position: Customer Service RepresentativeCompany: KILONEWTONSLocation: Doha, QatarExperience: Minimum 3 YearsWebsite: www. kilonewtons. comJob DescriptionKILONEWTONS is seeking a professional and customer-focused Customer Service Representative to join our team in Doha, Qatar. The ideal candidate will have at least 3 years of experience in customer support, excellent communication skills, and a passion for delivering outstanding service. If you thrive in a fast-paced environment and enjoy helping customers, we’d love to hear from you!Key ResponsibilitiesServe as the first point of contact for customer inquiries via phone, email, and live chat. Provide timely and accurate responses to customer questions and concerns.
Process orders, returns, and refunds efficiently. Maintain and update customer records in the CRM system. Escalate complex issues to the relevant departments when necessary. Gather customer feedback to improve service quality. Assist in resolving complaints with professionalism and patience. Stay updated on company products, services, and policies. Collaborate with the sales and support teams to enhance the customer experience. Qualifications & SkillsMinimum 3 years of experience in customer service, call centers, or client support roles. Excellent verbal and written communication skills in English (Arabic is a plus). Strong problem-solving and conflict-resolution abilities. Proficiency in CRM software (e. g. , Zendesk, Salesforce, HubSpot).
Ability to multitask and work under pressure. Friendly, patient, and empathetic attitude toward customers. Basic knowledge of Microsoft Office (Word, Excel, Outlook). Experience in e-commerce, retail, or B2B customer service is a plus. Why Join KILONEWTONS?Competitive salary and benefits. Opportunities for career growth and training. Positive and supportive work environment. Work with a dynamic and professional team. How To ApplySend your updated CV to careers@kilonewtons. com with the subject line: “Customer Service Representative – [Your Name]”. Visit our careers page: www. kilonewtons. comKILONEWTONS is an equal-opportunity employer. We welcome applicants from diverse backgrounds. ×
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