Senior Product Manager

The CompanyFounded in 2012, Kira Talent transforms the admissions process by integrating on-demand, timed video, and written assessments with structured live interview technology. Our platform complements existing admissions requirements, allowing institutions to see the real people behind the application—not just the numbers. The TeamAt Kira, we tackle complex challenges in higher education by creating elegant, user-friendly products. We’re a lean, highly collaborative team that moves quickly and works cross-functionally to drive success for both schools and applicants. If you have an entrepreneurial spirit and thrive in a startup environment, you’ll love it here.

We’re committed to fostering an open, honest, and respectful workplace, shaped by the people within it. Our team values diversity and inclusion, and we strive to build and support talent that reflects our diverse culture. The RoleKira Talent is looking for a Senior Product Manager to help support the Engineering (Development), Product, Sales, and Client Success teams. You will play a vital role in ensuring clients are wowed by our product’s experience. Key responsibilities include:

product feature identification, backlog management, prospect and customer-facing support for new products and features, platform technical support and troubleshooting, product evaluation and testing, and system configuration activities. As a Senior Product Manager, you’ll report to Kira’s head of product and work collaboratively with virtually every department in the company. Your key responsibility will be to support our sales, client success, and software development teams as the voice of the customer.

Additionally, you will be instrumental in coordinating, collecting, and providing client-centric feedback on all products, solving problems, assisting the development team to identify and stamp out issues, and testing solutions and new product features. You will be responsible for ensuring projects, systems, processes, and technology initiatives stay organized and on track. Our ideal candidate will have a proven track record of client-facing interactions, excellent facility with web-based technologies (webhooks, API’s etc), excellent project management skills, strong technical troubleshooting skills, as well as a working knowledge of the software development life cycle.

If you are an experienced product manager, love working with clients, have a good understanding of technology, are excited about creating award-winning SaaS products, thrive working in a close-knit and energetic environment, AND you’re ready to help make higher education admissions fair, please apply! We can’t wait to meet you. What excites you:

Enable and enhance both the development team’s and the client success team’s efficiency and effectivenessSchedule, coordinate, and lead interviews with clients and prospects to identify product enhancements, capabilities, and featuresWork directly with clients and prospects to solve complex use cases, manage integrations, and customize account configurationsContribute to prioritization of bugs and new features in concert with Engineering, Client Success, Sales, and other product team membersWork closely with the client success and engineering teams as an advocate for our clients across the organizationIncludes a collection of data in the form of system analytics, client feedback, market analysis, and feature requestsAnalyze and share client insights that improve the product’s utility, efficiency, effectiveness, convenience, and value to the clientOwnership of product quality with support and participation in end-to-end QA and platform testingLead other project management initiatives at the company upon requestWhat excites us:

5+ years of experience in a customer-facing product role with web-based applications, including: ideation, development, testing, deployment, and go-to-market activities for new featuresPrior experience working with SaaS development teamsStrong organizational skills in process management - must be adept at managing multiple projects and balancing competing deadlinesExacting attention to detail and a passion for perfectionStrong client-facing skillsStrong collaboration and communication skillsExcellent at creating and delivering compelling and clear presentations for training internal teams and external clientsExperience using and managing technology and development services, tools, environments, and systems (ex. , Salesforce, Jira, Github, Trello, Figma, etc. )Nice-to-haves:

4-5 years of experience working in technology development, technical support, or testingPast work experience within a college or university or admissionsPast experience successfully launching a commercially viable SaaS productWorking knowledge of databases, SQL, and the ability to create and run scriptsNetwork of professional contacts in product, customer success, and software development Working at KiraWe are a remote-first organization, with people working throughout North America. Our Toronto (Yorkville) and Nashville (Downtown) office spaces are open for those who prefer in-person work, and we'd love to see you.

We will continue remote-friendly operations (eg, all meetings must be held over Zoom, so remote team members are always included)Applications from remote candidates are welcome, provided they are in North America and operate within our time zones. (EST /EDT + 3 time zones away max)MacBook providedMonthly company-wide lunch & learns Regular virtual team hang-outs and games!Quarterly company-wide Town Halls - followed by activities Competitive vacation policyKira Talent is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. How To ApplyWe encourage you to apply if you meet at least 80% of the qualifications listed in this job description. Kira Talent is committed to fostering a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

If you require disability-related accommodations during any part of the application or hiring process, please contact us at aranee@kiratalent. com. We will gladly accommodate your needs to ensure a fair and accessible process for all. Powered by JazzHRcEpWvReBrK