IT Support Technician

Who We AreKIWI is more than just a company – it's a revolution. Since 2019, we have been passionately dedicated to creating innovative solutions that improve people's lives, helping as many smokers as possible quit smoking. With our headquarters in Croatia and a rapidly expanding global network, our goal is to become the leading brand in Europe and a global reference in the e-cigarette industry. Our products combine cutting-edge design, innovative technology, and a deep commitment to sustainability, proving that changing the world is possible, one step at a time.

The RoleWe are looking for a skilled and experienced IT Support Technician to join our team! If you are passionate about IT, enjoy working in a dynamic environment, and want to contribute to maintaining and improving our IT infrastructure, this is the opportunity for you. The position requires on-site work in Buje, Croatia. Responsibilities:

Manage and maintain Windows 10/11 and Windows ServerAdminister and support Linux systemsWork with virtualization platforms (VMware, Docker)Install, configure, and maintain network equipment (switches, routers, firewalls, NAS)Manage and maintain telephony systems (3CX, SIP)Implement and oversee IT security and monitoring systemsProvide technical support to end users:

Set up user accounts and manage accessReset passwords and administer user permissionsDocument issues and solutions in the ticketing systemPerform software updates, firmware upgrades, and security patchesTest new devices, systems, and updates before deploymentManage data backups and recovery plansTrain users on IT procedures and security best practicesStay up to date with new technologies and suggest improvementsCollaborate with external vendors and service providersRequirements:

Strong technical knowledge and experience with Windows 10/11 and Windows ServerProficiency in Linux system administrationExperience with virtualization (VMware, Docker)Deep understanding of networking protocols and infrastructure (switches, routers, firewalls, NAS)Experience with 3CX and SIP phone systemsFamiliarity with network security and monitoring toolsStrong analytical and problem-solving skillsExcellent communication skills and ability to explain technical concepts to usersFluent in English (spoken and written)What We Offer: Full-time employment with the possibility of a permanent contractStable and regular salaryPaid travel expensesCareer growth opportunities in a fast-growing companyOn-site work in Buje, Istria