Service & Support Coordinator

Position: Service & Support Coordinator Location: Åre, Sweden Klättermusen is seeking a dedicated and proactive Service & Support Coordinator to join our team in Åre, Sweden.  This role is crucial to enhancing our customer experience and supporting our sales and digital teams. The ideal candidate brings energy, a passion for customer service, and a forward-thinking mindset. Experience with international customers, strong analytical skills, and meticulous attention to details are essential for success.  Key Responsibilities: Customer Service Excellence: Co-lead the development of best-in-class B2B and B2C customer service practices at Klättermusen. Daily Management:

Proactively handle customer service inquiries, web questions, and chat queries in collaboration with the full Service & Support team. Product and Returns Management: Manage product-related questions, returns, claims, and maintain the web FAQ section. Content Review: Regularly review and improve on-site materials and texts to ensure clarity and customer satisfaction. Warehouse and Sales Coordination: Co-manage the Åre warehouse and coordinate offline sales events. Post-Sales Support: Oversee spare parts handling and other post-sales activities. Team Contribution: Positively contribute to the overall office environment and embody Klättermusen´s company values.  Qualifications: Experience: 3+ years in order administration, sales support, or customer service.

Process-Oriented: Proven ability to set up and manage processes that prioritize the customer’s experience. Sales and Brand Awareness: Ability to leverage customer interactions to drive sales and strengthen brand recognition. Organizational Skills: Highly disciplined, structured, and well-organized. Analytical Skills: Capable of multitasking efficiently and effectively in a dynamic environment. Technical Proficiency: Strong knowledge of MS Excel and ERP systems. Language Skills: Fluent in both spoken and written English and Swedish is required. Passion for the Outdoors: A commitment to sustainability and a customer-first mindset.