Customer Success Manager

About The RoleKlaxoon is looking for an energetic, passionate, customer orientated and experienced individual to join our team as a Customer Success Manager (CSM). You will be responsible for managing a portfolio of customers. In this role you should have experience understanding customers’ business strategies and leading them to their desired outcomes. You will have a growth mindset who can provide leadership and measurable recommendations to ensure customers take full advantage of the Wrike platform and they receive maximum value.

How You’ll Make An ImpactBy building strong customer relationships and act as the Klaxoon advocate to our customers throughout their Klaxoon journeyBy partnering with customers to establish clear business goals, timelines, priorities and metrics of success. (executing success plans & EBRs)By creating, executing and managing comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth. By serving as the Klaxoon subject matter expert (SME) in providing guidance and addressing challenges on work management to customersBy being a Team Player.

You’ll be collaborating with multiple teams on a regular basis (Sales, Professional Services, Support, Product, etc) and will help to build the CS “brand” across our entire organizationBy monitoring your entire book of business and work towards targets, leveraging key account metrics to identify areas of opportunity as well as managing churn avoidance.

By maintaining and leveraging our Customer Success Management platform to maintain detailed customer centric actions and communication plansYou Will Achieve Your Best If You HaveFull fluency in French (verbal & written) and good level of English (minimum B2)2+ years experience in Customer Success Management or customer facing-roleExperience working with Marketing teams, Professional Services, IT teams, PMO teamsAbility to build and maintain strong relationships with a diverse set of clients, including senior leadershipKnowledge and hands-on experience in project management, business process redesign, and change managementGreat people skills:

genuine, warm, positive, engaging, connects well with people, friendly, empathetic, you show tact and poise under pressure when dealing with difficult interpersonal situations, and possess a high degree of patienceWilling to dive into technical details of a product to understand it thoroughlyYou Will Stand Out WithHaving a problem solver mentality, being a critical thinker and generally curiousA passion for learning and improving every day, motivated to excelOpenness to receiving feedback, being coachableA strong team player attitudePossessing a self starter attitude with strong ownership skills, willing to go above and beyond the job descriptionA creative and innovative approach.

Perks Of Working At WrikeAn extra week's paid holiday 4 days of RTT (Recovery of Working Time)2 days of home-office per weekAdditional days off depending on seniority60% health insurance cover for you and your childrenA monthly Home-office allowance 50% reimbursement of public transport season tickets or access to the sustainable mobility package worth €200 per year (bicycle)Your recruitment buddy will be Jade Daly, TA Manager.