Knowledge Manager

Who We AreBy joining our project, you will be working on an initiative of the European Commission focused on creating a more efficient, modern and secure customs environment within the European Union. Being part of this initiative set on a 5 years’ timeline, you will have the opportunity to work on topics such as digitalization of customs processes, streamlining customs procedures to facilitate trade and reduce costs, harmonization of customs rules across all EU member states and combating fraud.This purposeful project will not only give you the opportunity to have an impact on one of the key topics within the European Union, it will also offer you various professional opportunities, let you experience a collaborative environment, using cutting-edge technologies and experiencing diversity in your everyday professional life.What You'll Be DoingPlaying a vital role in managing knowledge assets related to service infrastructure, IT systems, cloud transition, and data exchange platforms. Overseeing documentation of transitions, capturing lessons learned, and ensuring knowledge assets are well-organized and easily accessible.Promoting collaboration and continuous learning through knowledge-sharing processes and tools.Gathering feedback, identifying knowledge gaps, updating existing materials, and managing the retirement process for outdated information.Developing KPIs, assessing knowledge management practices, and reporting outcomes to stakeholders.Fostering a culture of innovation by implementing best practices and aligning knowledge management with organizational strategies.Managing and maintaining IT infrastructure to ensure high availability, scalability, and security.Leading cloud migration initiatives, developing adoption strategies, and ensuring compliance with EU regulations and standards.Overseeing development, deployment, and integration of IT systems while monitoring performance and implementing improvements.Managing secure data sharing platforms, ensuring integrity and confidentiality while enforcing data governance policies.Establishing cybersecurity protocols, conducting security assessments, responding to incidents, and ensuring robust security practices within knowledge management.What You'll Bring AlongBachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.Minimum 5-10 years of experience in IT service management, cloud computing, and cybersecurity, with a proven track record in knowledge management and digital transformation projects.Strong understanding of IT infrastructure, cloud technologies, and cybersecurity principles.Excellent communication and interpersonal skills.Ability to manage multiple projects and priorities effectively.Proficiency in knowledge management tools and platforms.Certifications – ITIL, CISSP, or other relevant certifications are highly desirable.Excellent command of both spoken and written English while knowledge of other EU languages is considered an asset.